Remote Tech Support & Operations Specialist

Anavah Talent; Philippines; Remote; PHP 520,000 - 693,000; Full time

Benefits offered by this job

Competitive Compensation

Regular Payday in USD

Company-Provided Laptop

Work Remotely, Forever

Milestone Gifts & Birthday Treats

Exciting Team Experiences

Stay Connected

Mentorship, Advocacy and Support

Promotions and Increases

Job summary

Anavah Talent, a U.S.-based technology startup, seeks a Technical Support & Operations Specialist for a remote role. Applicants must be based in the Philippines.

The position is full-time independent contractor, with compensation of $7/hr, negotiable by experience. You will respond to inbound support requests, troubleshoot software and hardware issues, escalate when needed, and help maintain accurate operational data and reporting.

Qualifications

• Strong analytical, organizational, and attention-to-detail skills.
• 3+ years of experience in technical support, IT helpdesk, SaaS support, technical operations, or related technical role.
• At least 1 year of experience working with a technology startup (ideally US or Australia based).
• Experience with Windows OS, remote desktop, and software such as Intercom.
• Excellent English written communication (C2).
• Remote work experience and self-direction in a distributed environment.

Responsibilities

• Investigate customer and operational issues by reviewing system information, configurations, data, and documentation to identify root causes and patterns.
• Maintain accurate operational and support data and contribute to the reporting backbone by tracking trends, identifying inconsistencies, and surfacing actionable insights.
• Document issues, resolutions, and recurring patterns while partnering with Customer Success, Engineering, and other teams to improve processes and support resources.
• Take ownership of problems from investigation through resolution, adapting to evolving systems and processes while helping build a reliable, scalable support and operations function.
• Respond to customer inquiries through Intercom, Pylon, email, and other support channels, resolving Tier 1 issues efficiently and professionally.
• Troubleshoot software, hardware, account, configuration, and connected-device issues, escalating more complex problems to the appropriate internal teams.
• Build strong knowledge of the company’s software, customer workflows, and scrap metal recycling operations to effectively diagnose and resolve issues.

Skills

Analytical skills

Organizational skills

Attention to detail

English proficiency

Remote-work capable

Education

Bachelor Degree or higher

Tools

Intercom

Pylon

Google Sheets

Job description

Anavah Talent, a U.S.-based technology startup, seeks a Technical Support & Operations Specialist for a remote role. Applicants must be based in the Philippines.

The position is full-time independent contractor, with compensation of $7/hr, negotiable by experience. You will respond to inbound support requests, troubleshoot software and hardware issues, escalate when needed, and help maintain accurate operational data and reporting.