Remote Technical Support & Operations Specialist

Anavah Talent; Cebu City; Remote; PHP 667,000 - 903,000; Full time

Benefits offered by this job

Competitive Compensation

Regular USD pay twice a month

Company-Provided Laptop

Work Remotely, Forever

Milestone Gifts & Birthday Treats

Exciting Team Experiences

Stay Connected

Global Networking

Mentorship and Support

Promotions and Increases

Job summary

Anavah Talent in the Philippines is seeking a Technical Support & Operations Specialist for a remote, full-time role with a U.S.-based startup. You will handle inbound support, troubleshoot software/hardware, and maintain operational data while collaborating across teams.

The ideal candidate has 3+ years in technical roles, strong English skills, and experience with SaaS environments. A proactive, process-oriented mindset is essential for this remote, globally focused position.

Qualifications

• 3+ years of technical support, IT helpdesk, or related technical roles.
• Strong written and spoken English (C2 level).
• Experience with remote, startup, or SaaS environments is a plus.

Responsibilities

• Investigate customer and operational issues to identify root causes and patterns.
• Maintain accurate operational and support data and contribute to reporting.
• Document issues and resolutions with cross-team collaboration to improve processes.
• Take ownership from investigation through resolution in evolving systems.
• Respond to inquiries via Intercom, Pylon, email and other channels; resolve Tier 1 issues.
• Troubleshoot software, hardware, accounts, and configurations; escalate complex problems.
• Develop knowledge of ReSpark’s software and scrap metal recycling workflows to diagnose issues.

Skills

Technical support experience

Data analysis

English proficiency

Education

Bachelor's degree

Tools

Intercom

Pylon

Google Sheets

Job description

Anavah Talent in the Philippines is seeking a Technical Support & Operations Specialist for a remote, full-time role with a U.S.-based startup. You will handle inbound support, troubleshoot software/hardware, and maintain operational data while collaborating across teams.

The ideal candidate has 3+ years in technical roles, strong English skills, and experience with SaaS environments. A proactive, process-oriented mindset is essential for this remote, globally focused position.