Remote Tech Support & Operations Specialist — Build & Optimize

Anavah Talent; Metro Manila; Remote; PHP 498,000 - 710,000; Full time

Benefits offered by this job

Regular Payday in USD

Company-Provided Laptop

Work Remotely, Forever

Competitive Compensation

Team experiences and growth

Job summary

Anavah Talent, a U.S.-based technology startup, seeks a Technical Support & Operations Specialist to join remotely from the Philippines. You will respond to inbound requests, troubleshoot software/hardware, and help maintain operational data and reporting.

This execution-focused role values problem-solving and cross-team collaboration. You should be highly organized, proactive, and capable of prioritizing multiple requests in a fast-moving startup setting, with strong English communication and a

Qualifications

• Exceptional proficiency in English (C2) with excellent written communication skills.
• 2+ years of experience in technical support, IT helpdesk, SaaS support, or tech operations.
• Bachelor's degree or higher in a relevant field preferred.

Responsibilities

• Investigate customer and operational issues to identify root causes and patterns.
• Maintain accurate operational and support data and contribute to reporting.
• Document issues and resolutions while collaborating with CS, Engineering, and other teams.

Skills

English (C2)

Analytical skills

Organizational skills

Communication

Education

Bachelor's degree or higher

Tools

Intercom

Pylon

Google Sheets

Job description

Anavah Talent, a U.S.-based technology startup, seeks a Technical Support & Operations Specialist to join remotely from the Philippines. You will respond to inbound requests, troubleshoot software/hardware, and help maintain operational data and reporting.

This execution-focused role values problem-solving and cross-team collaboration. You should be highly organized, proactive, and capable of prioritizing multiple requests in a fast-moving startup setting, with strong English communication and a