Remote Tech Support & Operations Specialist

Anavah Talent

Davao City

Remote

PHP 519,000 - 692,000

Full time

3 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Company-Provided Laptop

Regular USD pay twice a month

Work remotely, forever

Milestone gifts & birthday treats

Team experiences and international/US"

Job summary

Anavah Talent is partnering with a U.S.-Based technology startup to hire a Technical Support & Operations Specialist. This remote role reports to the operations team and focuses on resolving inbound support requests, troubleshooting software/hardware, and maintaining reliable data and reporting.

You’ll thrive if you’re organized, data-driven, and proactive, with at least 3 years in technical support or tech ops, strong English, and a track record of improving processes in a remote startup

Qualifications

3+ years of technical support, IT helpdesk, SaaS support, tech operations or related role.
Experience with Windows OS, remote desktop tools, Intercom, and similar applications.
Excellent written and spoken English (C2 level) with clear communication.
Bachelor degree or higher preferred (summa, magna, cum laude or equivalent).
Experience in a U.S.- or Australia-based tech startup is a plus.

Responsibilities

Investigate customer and operational issues to identify root causes and patterns.
Maintain accurate operational and support data and contribute to reporting.
Document issues, resolutions, and recurring patterns with cross-team collaboration.
Take ownership of problems from investigation to resolution in a scalable support function.
Respond to inquiries via Intercom, email, and other channels; resolve Tier 1 issues.
Troubleshoot software, hardware, accounts, and configurations; escalate as needed.
Build knowledge of the company’s software and workflows to diagnose issues effectively.