Remote Tech Support & Operations Specialist

Anavah Talent; Manila; Remote; PHP 604,000 - 776,000; Full time

Benefits offered by this job

Regular USD pay—twice per month

Company-provided laptop

Work remotely from the Philippines

Job summary

Anavah Talent is seeking a Technical Support & Operations Specialist to join a fast-growing U.S.-based technology startup. This remote role sits at the intersection of technical support and operations, handling inquiries via Intercom and other channels while maintaining clean data and reporting.

The ideal candidate will have 3+ years in a technical role, a bachelor’s degree, and strong English communication.

Qualifications

• 3+ years in technical support, IT helpdesk, SaaS support or similar role.
• 1+ year experience with a US- or Australia-based tech startup is preferred.
• Excellent written English and ability to handle multiple requests remotely.

Responsibilities

• Respond to inbound support requests and troubleshoot software/hardware issues.
• Escalate complex problems to internal teams when needed.
• Maintain accurate operational data and reporting, track trends and insights.
• Document issues and resolutions for knowledge base and training.

Skills

English proficiency (C2)

Data analysis

Organizational skills

Remote/work-from-home experience

Ownership & initiative

Communication

Education

Bachelor's degree or higher

Tools

Intercom

Pylon

Google Sheets

Windows/Remote Desktop

Job description

Anavah Talent is seeking a Technical Support & Operations Specialist to join a fast-growing U.S.-based technology startup. This remote role sits at the intersection of technical support and operations, handling inquiries via Intercom and other channels while maintaining clean data and reporting.

The ideal candidate will have 3+ years in a technical role, a bachelor’s degree, and strong English communication.