Remote Tech Support for Smart Alarm Systems

ElevateCalls; Manila; Remote; PHP 223,000 - 446,000; Full time

Job summary

Elevate Calls Inc. in Manila, Philippines seeks a motivated Technical Support Representative to assist customers of Smart Alarm Security Systems. You will troubleshoot and resolve issues, guide setup, and document interactions in the CRM.

Ideal candidates have 1–2 years in tech support, solid networking basics, and strong communication skills. This role offers remote work with flexible hours and opportunities to grow in security technology.

Qualifications

• 1-2 years of technical support or customer service experience, preferably in technology or security-related field.
• Basic understanding of networking, IoT devices, and security systems. Alarm systems familiarity is a plus.
• Excellent verbal and written communication skills; ability to explain technical concepts to non-technical users.
• Strong analytical and problem-solving abilities; customer-focused.

Responsibilities

• Provide first-level technical support to customers via phone, email, and chat.
• Troubleshoot and resolve issues related to smart alarm security systems, including software, hardware, and connectivity problems.
• Guide customers through installation, setup, and configuration processes.
• Escalate complex technical issues to higher-level support or engineering teams when necessary.
• Maintain detailed and accurate records of customer interactions and issue resolutions in our CRM system.
• Stay updated with the latest technology advancements and product features to effectively assist customers.
• Assist with product testing and feedback to enhance service and product quality.

Skills

Technical support

Customer service

Communication

Problem solving

Networking basics

Education

High school diploma

Associate degree or cert

Tools

CRM systems

IoT devices

Alarm systems

Job description

Elevate Calls Inc. in Manila, Philippines seeks a motivated Technical Support Representative to assist customers of Smart Alarm Security Systems. You will troubleshoot and resolve issues, guide setup, and document interactions in the CRM.

Ideal candidates have 1–2 years in tech support, solid networking basics, and strong communication skills. This role offers remote work with flexible hours and opportunities to grow in security technology.