Technical Support Engineer — Hybrid, 24/7 Cyber Resilience

N-able; Taguig; Hybrid; PHP 500,000 - 750,000; Full time

Benefits offered by this job

Medical and dental insurance

Pension with company-contribution

2 Paid Volunteer Days per year

Employee Stock Purchase Program

Hybrid working model

Monthly internet allowance

De Minimis - monthly allowance

N-ablite Learning - upskilling

The Way We Work - 2-3 days in-hub

Job summary

N-able is hiring a Technical Support Engineer in the Philippines' Metro Manila region. You will diagnose and resolve issues across Remote Monitoring, Asset Tracking, Patch Management, and more, while delivering trusted support to partners via phone, email, and chat.

We value 2+ years of experience in server/network security troubleshooting, Windows Server/AD/GPO knowledge, scripting skills, and a collaborative mindset. Expect a hybrid schedule with strong growth opportunities.

Qualifications

• 2+ years’ experience troubleshooting server, network, email, and endpoint security issues.
• Strong knowledge of Windows Server OS, AD, GPO, boot sequence, file structure, registry, and event logs.
• Solid understanding of DNS, TCP/IP, HTTP, DHCP, VPN, firewall; SMTP/web/email services a plus.
• Experience with scripting: Bash, PowerShell, Python is desirable.
• Knowledge of Virtual Platforms, Linux server, MacOS, SQL Administration and backup tech is a plus.
• 2+ years in phone, email, and chat support with 45–60 WPM accuracy preferred.
• Partner-focused, collaborative, eager to improve technical knowledge.

Responsibilities

• Deliver high-quality service to N-able partners via phone, email, or chat, owning end-to-end resolution.
• Combine technical and interpersonal skills with cross-functional collaboration to ensure great support.
• Maintain thorough documentation of cases and escalate when needed.
• Prioritize incidents in the ticket system with autonomy over personal caseload.
• Grow knowledge of N-able products and services continuously.
• Provide 24/7 support with rotational weekends and holidays.

Skills

Troubleshooting

Windows Server

AD & GPO

Networking basics

Bash scripting

PowerShell scripting

Python scripting

Phone support

Email support

Chat support

Documentation

Tools

Virtual Platforms

SQL Administration

Backup Technologies

Linux Server

MacOS

Job description

N-able is hiring a Technical Support Engineer in the Philippines' Metro Manila region. You will diagnose and resolve issues across Remote Monitoring, Asset Tracking, Patch Management, and more, while delivering trusted support to partners via phone, email, and chat.

We value 2+ years of experience in server/network security troubleshooting, Windows Server/AD/GPO knowledge, scripting skills, and a collaborative mindset. Expect a hybrid schedule with strong growth opportunities.