Remote Tech Support Specialist - English Pro

MCI; Lambunao; Remote; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Performance bonuses

Career growth opportunities

Job summary

A leading tech-enabled business services company in the Philippines is seeking Remote Technical Support Representatives to provide technical assistance for various clients. This role requires a strong command of English, prior call center experience, and the ability to troubleshoot hardware and software issues. Candidates must also have a quiet work environment and high-speed internet access. The position offers competitive compensation and numerous benefits, including health coverage and performance bonuses.

Qualifications

• Must be 18 years or older.
• Previous call center experience.
• Work from home experience.
• Typing speed of 20+ WPM.
• Familiarity with Windows operating systems.

Responsibilities

• Respond to inbound technical support requests via phone, chat, or email.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide customers through solutions and escalate complex issues when necessary.

Skills

Strong proficiency in English

Troubleshooting skills

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

A leading tech-enabled business services company in the Philippines is seeking Remote Technical Support Representatives to provide technical assistance for various clients. This role requires a strong command of English, prior call center experience, and the ability to troubleshoot hardware and software issues. Candidates must also have a quiet work environment and high-speed internet access. The position offers competitive compensation and numerous benefits, including health coverage and performance bonuses.