Technical Support Representative - Smart Alarm Security Company

ElevateCalls; Manila; Remote; PHP 223,000 - 446,000; Full time

Job summary

Elevate Calls Inc. in Manila, Philippines seeks a motivated Technical Support Representative to assist customers of Smart Alarm Security Systems. You will troubleshoot and resolve issues, guide setup, and document interactions in the CRM.

Ideal candidates have 1–2 years in tech support, solid networking basics, and strong communication skills. This role offers remote work with flexible hours and opportunities to grow in security technology.

Qualifications

• 1-2 years of technical support or customer service experience, preferably in technology or security-related field.
• Basic understanding of networking, IoT devices, and security systems. Alarm systems familiarity is a plus.
• Excellent verbal and written communication skills; ability to explain technical concepts to non-technical users.
• Strong analytical and problem-solving abilities; customer-focused.

Responsibilities

• Provide first-level technical support to customers via phone, email, and chat.
• Troubleshoot and resolve issues related to smart alarm security systems, including software, hardware, and connectivity problems.
• Guide customers through installation, setup, and configuration processes.
• Escalate complex technical issues to higher-level support or engineering teams when necessary.
• Maintain detailed and accurate records of customer interactions and issue resolutions in our CRM system.
• Stay updated with the latest technology advancements and product features to effectively assist customers.
• Assist with product testing and feedback to enhance service and product quality.

Skills

Technical support

Customer service

Communication

Problem solving

Networking basics

Education

High school diploma

Associate degree or cert

Tools

CRM systems

IoT devices

Alarm systems

Job description

Technical Support Representative - Smart Alarm Security Company

Job Title: Technical Support Representative
Company: Elevate Calls Inc.
Email: [e-mail]
Location: Work From Home
Job Type: Full-Time / Part-Time

Job Overview:

Elevate Calls Inc. is seeking a skilled and customer-oriented Technical Support Representative to join our team, specializing in Smart Alarm Security Systems. In this role, you will provide exceptional support to our customers, ensuring the seamless operation and troubleshooting of their security systems. If you are tech-savvy, have strong communication skills, and are passionate about customer service, wed love to hear from you!

Key Responsibilities:

• Provide first-level technical support to customers via phone, email, and chat.
• Troubleshoot and resolve issues related to smart alarm security systems, including software, hardware, and connectivity problems.
• Guide customers through installation, setup, and configuration processes.
• Escalate complex technical issues to higher-level support or engineering teams when necessary.
• Maintain detailed and accurate records of customer interactions and issue resolutions in our CRM system.
• Stay updated with the latest technology advancements and product features to effectively assist customers.
• Assist with product testing and feedback to enhance service and product quality.

Qualifications:

• Experience: 1-2 years of technical support or customer service experience, preferably in a technology or security-related field.
• Technical Skills: Basic understanding of networking, IoT devices, and security systems. Familiarity with alarm systems is a plus.
• Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Problem-Solving Skills: Strong analytical and problem-solving abilities.
• Customer Focus: A passion for helping customers and ensuring their satisfaction.
• Education: High school diploma or equivalent required; an associate degree or certification in a related field is preferred.

Elevate Calls Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.