Technical Support Representative

G9Outsourcing Corporation; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Health insurance

Company events

Free parking

Paid training

Opportunities for promotion

Job summary

A technology solutions provider located in Makati is seeking a full-time Technical Support Specialist. This role involves troubleshooting hardware and software issues, providing customer support for smart devices, and maintaining documentation. The ideal candidate should hold a Bachelor's degree in IT or a related field and possess strong problem-solving skills. Familiarity with Bluetooth, Wi-Fi, and mobile app ecosystems is beneficial. We offer health insurance, opportunities for promotion, and paid training.

Qualifications

• Bachelor's degree in IT or equivalent experience.
• Prior tech support experience, especially with IoT devices.
• Excellent problem-solving and multitasking skills.

Responsibilities

• Diagnose and resolve hardware and software issues.
• Respond to customer inquiries via chat, email, or phone.
• Maintain logs of support interactions and resolutions.

Skills

Problem-solving

Multitasking

Customer-oriented attitude

Remote troubleshooting

Knowledge of Bluetooth and Wi-Fi

Education

Bachelor’s degree in IT, Computer Science or related field

Tools

Remote support tools

Ticketing systems

Operating systems (iOS, Android, Windows)

Job description

On-site - Makati No Exp Required Bachelor Full-time

Job Description

Job Responsibilities:

Technical Troubleshooting

• Diagnose and resolve issues with hardware (e.g., connectivity, battery, mechanical faults…)
• Troubleshoot software problems such as app malfunctions, firmware updates, platform usage and integration with PMS & security systems

Customer Support

• Respond to inquiries via chat, email, or phone
• Guide users through setup, installation, and configuration of smart locks
• Provide demo, training for colleagues and customers or step‑by‑step instructions for resolving common issues

Documentation & Reporting

• Maintain detailed logs of support interactions and resolutions
• Report recurring issues to engineering or product teams
• Create user guides, FAQs, and troubleshooting documents

Security & Compliance

• Ensure users follow best practices for digital security (e.g., password management, access control)
• Assist with account recovery and secure access protocols
• Help improve SOP and drive automation and efficiency

Product Knowledge & Updates

• Stay current with new smart lock models, software updates, and industry trends, continue to learn and expand knowledge thru training, self‑learning, communication with product marketing, HW & SW engineering teams
• Test and evaluate new features and generate video recording for verification and training before public release or after product update

Job Requirements:

• With a Bachelor’s degree in IT, Computer Science or related field (or equivalent experience)
• Prior experience in tech support, especially with IoT or smart home devices an advantage
• Strong understanding of Bluetooth, Wi‑Fi, and mobile app ecosystems
• Ability to perform remote troubleshooting and provide clear instruction via chat or telephony or both.
• Familiar with operating systems (iOS, Android, Windows) and with experience in remote support tools and ticketing systems
• Excellent problem‑solving and multitasking skills
• Ability to work independently and collaborate remotely
• Customer‑oriented attitude
• Able to work night shift
• Company events
• Free parking
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Required)

Working Location

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• or other illegal situations.

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