Remote Sleep Test Completion Specialist

Booth; Makati; Hybrid; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Premium HMO

WFH & Hybrid

Rewards & Incentives

Engagement activities

Career progression

Job summary

Daybreak is seeking a Sleep Test Specialist to guide patients through home sleep testing, ensuring timely completion and smooth administrative workflow. You will engage patients by phone, email, and SMS, track progress, and collaborate with clinical and marketing teams to optimize the patient journey.

The role emphasizes empathy, clear communication, and data-driven improvements, with a hybrid work setup that supports remote and in-office activities as needed.

Qualifications

• Experience in customer service, admin, or engagement-focused roles.
• Healthcare or DTC experience is a plus.
• Strong communication and empathy in messaging.

Responsibilities

• Engage with patients via phone, email, and SMS to guide them through sleep tests.
• Motivate patients to complete tests promptly.
• Track progress and identify trends to refine engagement strategies.
• Provide administrative support: data entry, scheduling, documentation.
• Collaborate with support, clinical, and marketing teams on messaging and processes.
• Gather feedback to improve the sleep test process and completion rates.

Skills

Communication Pro

Organized & Detail-Oriented

Proactive Problem-Solver

Tech-Savvy

Education

Bachelor’s degree preferred

Tools

CRM systems

Salesforce

Reporting software

Job description

Daybreak is seeking a Sleep Test Specialist to guide patients through home sleep testing, ensuring timely completion and smooth administrative workflow. You will engage patients by phone, email, and SMS, track progress, and collaborate with clinical and marketing teams to optimize the patient journey.

The role emphasizes empathy, clear communication, and data-driven improvements, with a hybrid work setup that supports remote and in-office activities as needed.