Sleep Test Specialist (S1)

Booth and Partners; Makati; Presencial; PHP 3.151.000 - 4.411.000; Jornada completa

Descripción de la vacante

Daybreak is seeking a Sleep Test Specialist to help patients complete sleep tests quickly and smoothly from home. The role blends administrative precision with performance-focused outreach, tracking conversion and completion metrics.

You will engage patients by phone, email, and SMS, motivate timely test completion, and collaborate with clinical and marketing teams to optimize the patient journey. Ideal candidates have 2+ years in customer service or admin, healthcare exposure is a plus, and

Formación

• 2+ years in a customer service, administrative, or engagement-focused role.
• Experience in healthcare or DTC is a plus.
• Strong communication, empathetic messaging, and ability to meet goals in a metrics-driven environment.
• Proficient with CRM systems, data entry, scheduling, and documentation.

Responsabilidades

• Engage patients via phone, email, and SMS to guide and troubleshoot test completion.
• Develop and implement strategies to motivate timely completion of sleep tests.
• Monitor patient progress, track completion metrics, and identify trends to refine engagement strategies.
• Provide administrative support including data entry, appointment scheduling, and documenting interactions.
• Collaborate with support, clinical, and marketing teams to align messaging and improve patient journey.
• Gather patient feedback and propose process improvements to boost completion rates.

Conocimientos

Customer service

Communication

Organization

Problem solving

CRM systems

Data entry

Scheduling

Herramientas

Salesforce

Descripción del empleo

Makati City, United States | Posted on 10/16/2026

• State/Province National Capital Region (Manila)
• Country United States

Job Description

About the Client

At Daybreak, we are transforming the way sleep apnea is diagnosed and treated, bringing the entire process into the comfort of our patients’ homes. Our mission-driven team provides innovative solutions that combine conven ience, quality, and care. With FDA-certified mandibular advancement devices (MADs) and a seamless at-home sleep testing experience, we are committed to improving lives one restful night at a time. This is more than a job—it’ s an opportunity to make a lasting impact on people’s health and well-being. If you’re passionate about making a difference, let’s talk.

The Role

As a Sleep Test Specialist, your focus is on ensuring that patients who have received their sleep tests successfully complete them as quickly and easily as possible. This role combines administrative precision with a performance-driven approach, as we closely track patient conversion and completion metrics. You will play a key rol e in driving outcomes by optimizing the patient experience and employing creative strategies to encourage timely completion of tests. This role requires a blend of communication skills, organizational expertise, and a results-oriented mindset. You’ll collaborate with internal teams to refine processes and deliver measurable results.

What You Will Do

• Engage: Communicate directly with patients via phone, email, and SMS to provide guidance, answer questions, and address any obstacles to completing their sleep tests.
• Motivate: Develop and implement strategies to encourage patients to complete their tests as soon as possible after receiv ing them.
• Track: Monitor patient progress, track completion metrics, and identify trends to refine engagement strategies.
• Assist: Provi de administrative support to ensure seamless operations, including data entry, appointment scheduling, and documentation of patient interactions.
• Collaborate: Work closely with cross-functional teams, including support, clinical, and marketing, to align on messaging and improve the patient journey.
• Optimize: Gather patient feedback and use it to suggest improvements to the sleep test process, with the goal of enhancing completion rates.

Requirements

• Experience: 2+ years in a customer service, administrative, or engagement-focused role. Experience in healthcare or DTC is a plus.
• Performance-Driven: You have a proven track record of meeting or exceeding goals, particularly in metrics-driven environments.
• Communication Pro: You excel at connecting with people and delivering clear, empathetic, and persuasive messaging.
• Organized and Detail-Oriented: You can ma nage multiple tasks, follow up diligently, and keep accurate records.
• Proactive Problem-Solver: You take initiativ e to identify obstacles and work toward solutions.
• Tech-Savvy: Comfortable navigating CRM systems, patient managem ent tools, and basic reporting software (experience with Salesforce is a plus).