Sleep Test Specialist (S1)

HireBooth; Makati; On-site; PHP 2,647,000 - 4,537,000; Full time

Job summary

Daybreak is transforming how sleep apnea is diagnosed and treated by delivering at-home sleep testing solutions that prioritize convenience, quality, and care. The Sleep Test Specialist will drive patient engagement, streamline test completion, and partner with internal teams to optimize the patient journey.

You will communicate empathetically, manage data entry and scheduling, and use CRM tools to monitor progress and outcomes.

Qualifications

• 2+ years in a customer service, administrative, or engagement-focused role.
• Experience in healthcare or DTC is a plus.

Responsibilities

• Engage patients via phone, email, and SMS to guide completion of sleep tests.
• Motivate patients to complete tests promptly after receipt.
• Track patient progress and completion metrics to refine engagement strategies.
• Provide administrative support, including data entry, scheduling, and documentation of interactions.
• Collaborate with support, clinical, and marketing teams to align messaging and improve the patient journey.
• Gather patient feedback and suggest improvements to the sleep test process.

Skills

Communication

Organization

Problem-Solving

CRM familiarity

Data entry

Tools

Salesforce

Patient management tools

Job description

Makati City, United States | Posted on 10/16/2026

• State/Province National Capital Region (Manila)
• Country United States

Job Description

About the Client

At Daybreak, we are transforming the way sleep apnea is diagnosed and treated, bringing the entire process into the comfort of our patients’ homes. Our mission-driven team provides innovative solutions that combine conven ience, quality, and care. With FDA-certified mandibular advancement devices (MADs) and a seamless at-home sleep testing experience, we are committed to improving lives one restful night at a time. This is more than a job—it’ s an opportunity to make a lasting impact on people’s health and well-being. If you’re passionate about making a difference, let’s talk.

The Role

As a Sleep Test Specialist, your focus is on ensuring that patients who have received their sleep tests successfully complete them as quickly and easily as possible. This role combines administrative precision with a performance-driven approach, as we closely track patient conversion and completion metrics. You will play a key rol e in driving outcomes by optimizing the patient experience and employing creative strategies to encourage timely completion of tests. This role requires a blend of communication skills, organizational expertise, and a results-oriented mindset. You’ll collaborate with internal teams to refine processes and deliver measurable results.

What You Will Do

• Engage: Communicate directly with patients via phone, email, and SMS to provide guidance, answer questions, and address any obstacles to completing their sleep tests.
• Motivate: Develop and implement strategies to encourage patients to complete their tests as soon as possible after receiv ing them.
• Track: Monitor patient progress, track completion metrics, and identify trends to refine engagement strategies.
• Assist: Provi de administrative support to ensure seamless operations, including data entry, appointment scheduling, and documentation of patient interactions.
• Collaborate: Work closely with cross-functional teams, including support, clinical, and marketing, to align on messaging and improve the patient journey.
• Optimize: Gather patient feedback and use it to suggest improvements to the sleep test process, with the goal of enhancing completion rates.

Requirements

• Experience: 2+ years in a customer service, administrative, or engagement-focused role. Experience in healthcare or DTC is a plus.
• Performance-Driven: You have a proven track record of meeting or exceeding goals, particularly in metrics-driven environments.
• Communication Pro: You excel at connecting with people and delivering clear, empathetic, and persuasive messaging.
• Organized and Detail-Oriented: You can ma nage multiple tasks, follow up diligently, and keep accurate records.
• Proactive Problem-Solver: You take initiativ e to identify obstacles and work toward solutions.
• Tech-Savvy: Comfortable navigating CRM systems, patient managem ent tools, and basic reporting software (experience with Salesforce is a plus).