Remote Dispatch & Customer Service Coordinator

VA Masters; Maasin; Remote; PHP 165.000 - 331.000; Vollzeit

Zusammenfassung

VA Masters is seeking a Customer Service & Dispatch Virtual Assistant to manage daily customer interactions, coordinate technicians, and oversee service schedules in a remote setting. You will handle inquiries, document details, and ensure timely dispatch and follow-up to maintain high service quality.

The role emphasizes strong English communication, organization, and the ability to work effectively with remote teams and field technicians to deliver exceptional customer experiences.

Qualifikationen

• Proven experience in customer service, call handling, or dispatch support.
• Previous experience as a Virtual Assistant in a customer service or dispatch role.
• Strong English communication skills, both written and verbal.
• Excellent organizational, multitasking, and time-management skills.
• Professional demeanor with a customer-focused mindset.
• Ability to work effectively with remote teams and field technicians.

Aufgaben

• Answer and manage inbound customer calls about garage door services.
• Schedule appointments and confirm availability with customers.
• Coordinate jobs with field technicians through WhatsApp.
• Enter and maintain customer records in the GoHighLevel CRM system.
• Monitor technician schedules and improve routing efficiency.
• Track job progress and send follow-up communications.

Kenntnisse

Customer service

Dispatch support

Virtual assistant

Communication skills

Multitasking

Time management

Remote teamwork

Tools

GoHighLevel CRM

WhatsApp Business

Scheduling platforms

Jobbeschreibung

VA Masters is seeking a Customer Service & Dispatch Virtual Assistant to manage daily customer interactions, coordinate technicians, and oversee service schedules in a remote setting. You will handle inquiries, document details, and ensure timely dispatch and follow-up to maintain high service quality.

The role emphasizes strong English communication, organization, and the ability to work effectively with remote teams and field technicians to deliver exceptional customer experiences.