Remote Service Dispatch & Operations Coordinator

RunRemote; Makati; Remote; PHP 974,000 - 1,218,000; Full time

Benefits offered by this job

Great growth opportunities

Work with an established Australian业务

Job summary

RunRemote is seeking a Service & Operations Administrator for a Sydney-based HVAC business. This fully remote role coordinates quotes, scheduling, suppliers and customers across Australia.

The ideal candidate has 6+ years in office administration, excellent English, strong Excel and experience with Xero, Google Calendar and CRM systems. You will work Australian business hours and coordinate technicians and suppliers efficiently.

Qualifications

• At least 6 years of experience in office administration, operations coordination or scheduling.
• Excellent written and spoken English, professional communication with Australian customers and suppliers.
• Strong Excel skills and comfort with data and pricing information.
• Proficiency with Xero, Google Calendar and CRM or field service software.
• Exceptional organisation and attention to detail, with multiple priorities daily.
• Reliable, proactive and able to work independently after training.

Responsibilities

• Monitor incoming customer enquiries and emails and action promptly.
• Prepare, organise and send customer quotes using team information.
• Follow up on quotes with customers 1–2 days after sending.
• Coordinate and schedule confirmed jobs based on technician availability and duration.
• Optimise technician schedules and routes to minimise travel time.
• Coordinate multiple technicians across Sydney and assign additional techs as needed.
• Communicate with technicians about schedules and changes.
• Prepare purchase orders and coordinate with suppliers for materials.
• Assist with invoices, supplier invoices and AR follow-ups.
• Maintain pricing, job and customer info in Excel and systems.
• Manage Google Calendar and assist with CRM/job management platforms.
• Handle customer enquiries via AI receptionist and maintain records.
• Provide general admin support and assist with ad hoc projects.

Skills

Office Admin

Scheduling

Customer Service

Excel

Data entry

Communication

Time management

Independent work

Tools

Xero

Google Calendar

CRM software

Job description

RunRemote is seeking a Service & Operations Administrator for a Sydney-based HVAC business. This fully remote role coordinates quotes, scheduling, suppliers and customers across Australia.

The ideal candidate has 6+ years in office administration, excellent English, strong Excel and experience with Xero, Google Calendar and CRM systems. You will work Australian business hours and coordinate technicians and suppliers efficiently.