Administration & Operations Manager

RunRemote; Makati; On-site; PHP 1,004,000 - 1,254,000; Full time

Benefits offered by this job

Career growth

Remote work

Direct hire

Job summary

RunRemote is seeking a Service Dispatch & Operations Manager to support a Sydney-based HVAC business. This 100% remote, full-time role focuses on coordinating quotes, scheduling, suppliers and customers, with strong English communication and admin skills.

You will manage quotes, plan technician schedules, process purchases, and keep pricing and customer data up to date in Excel. The role aligns with Australian hours and offers direct-hire opportunities.

Qualifications

• 6+ years in office administration, operations coordination, scheduling or similar roles.
• Proven ability to support Australian businesses and customers.
• Strong Excel skills and pricing data handling.
• Experience with Xero, Google Calendar and CRM/field service software.
• Excellent written and spoken English, professional communication.

Responsibilities

• Monitor incoming customer enquiries and emails and ensure prompt action.
• Prepare, organise and send customer quotes based on team information.
• Follow up on quotes with customers 1–2 days after sending.
• Coordinate and schedule confirmed jobs based on technician availability and location.
• Optimize technician schedules and routes to minimise travel time and maximise utilisation.
• Coordinate multiple technicians across Sydney and allocate to larger jobs as needed.
• Communicate with technicians about schedules and changes.
• Coordinate with customers to confirm bookings and job details.
• Prepare and process purchase orders for suppliers; ensure timely delivery.
• Maintain pricing, job and customer data in Excel and business systems.
• Manage Google Calendar; assist with CRM and job management platforms.

Skills

English communication

Organization

Time management

Independent working

Problem solving

Attention to detail

Customer service

Tools

Excel

Xero

Google Calendar

CRM

Job description

Service Dispatch & Operations Manager, are you there?

Hey there! We're looking for a Service & Operations Manager for a Sydney-based HVAC business providing residential and commercial air conditioning services. If you have strong administrative skills, excellent English communication, great attention to detail, and the ability to coordinate quotes, job scheduling, suppliers and customers, keep reading!

100% Remote

Salary in AU$2,000 - AU$2,500/month

Philippines - Reporting to 9:00AM - 6:00PM AU Time Zone

Full Time | Independent Contractor (Direct Hire)

About Our Client

Our client is an established Australian air conditioning business servicing residential and medium-sized commercial customers across Sydney. They are looking for a highly organised Office Administrator to provide day-to-day administrative support and help coordinate customer enquiries, quotes, technicians, suppliers and job scheduling.

About RunRemote

Our mission is to help connect the top-rated remote talent with the world's best job opportunities. Our key markets and clients are located in the US, AUS, UK & Canada just to name a few. All of our roles are full-time and 100% remote, cutting out the daily commute, and providing top-rated talent with the best job opportunities, all from the comfort of their home.

In your day-to-day, you will:

• Monitor incoming customer enquiries and emails and ensure they are actioned promptly.
• Prepare, organise and send customer quotes based on information provided by the team.
• Follow up on quotes with customers one to two days after they have been sent.
• Coordinate and schedule confirmed jobs based on technician availability, job requirements, location and estimated duration.
• Optimise technician schedules and routes to minimise travel time and maximise daily utilisation.
• Coordinate multiple technicians across Sydney, including allocating additional technicians to larger installation jobs where required.
• Communicate directly with technicians regarding job requirements, schedules and changes.
• Coordinate with customers to confirm bookings, job details and scheduling.
• Prepare and process purchase orders for suppliers once jobs are confirmed.
• Coordinate with suppliers to ensure required equipment and materials are ordered and delivered on time.
• Assist with invoices, supplier invoices, receipts and accounts receivable follow-ups.
• Maintain accurate pricing, job and customer information in Excel and other business systems.
• Manage and update Google Calendar and, as new systems are introduced, assist with the company's CRM and job management platforms.
• Help manage customer enquiries and information coming through the company's AI receptionist system.
• Maintain accurate records and ensure administrative tasks are completed in a timely and organised manner.
• Provide general administrative support and assist with ad hoc projects as required.
• Potentially assist with customer and technician phone calls as required.

Skills you have:

• At least 6 years of experience in an office administration, operations coordination, scheduling or similar roles, supporting Australian businesses and customers.
• Excellent written and spoken English, with the confidence to communicate professionally with Australian customers, suppliers and technicians.
• Strong Excel skills and confidence working with spreadsheets, data and pricing information.
• Proficiency with Xero, Google Calendar and similar business management systems.
• Experience using CRM or field service management software.
• Exceptional organisation and attention to detail.
• Strong time management skills and the ability to manage multiple priorities throughout the day.
• Experience coordinating schedules, appointments, jobs, deliveries or field-based teams.
• Strong problem-solving and decision-making skills, particularly when managing schedules and changing priorities.
• Confident communicating with customers, suppliers and internal team members via email and phone.
• Highly reliable, proactive and able to work independently once trained.
• Strong computer literacy and the ability to learn new software and systems quickly.
• A trustworthy and honest approach, with a strong sense of accountability.
• Comfortable working Australian business hours and supporting a Sydney-based operation.

Skills that will make you stand out:

• Previous experience working in HVAC, trades, construction, facilities management or another home services business.
• Experience coordinating with technician, field service or job scheduling.
• Basic bookkeeping or accounts administration experience.
• Experience working with AI-powered reception or customer enquiry systems.

You’ll be entitled to:

• Great opportunities for career growth
• Opportunity to work in an amazing environment
• Work directly with an established Australian business