Remote Customer Service & Executive Assistant Ops Lead

OutsourcedIn; Manila; Remote; PHP 558,000 - 1,004,000; Full time

Job summary

OutsourcedIn is hiring for a remote role combining Customer Service, Executive Assistant duties and Import Operations Support. The successful candidate will assist an Australian importer and wholesaler, handling quotations, order processing and freight coordination, while supporting the Managing Director with calendar management and reporting.

The role requires strong English communication, organizational skills and experience across wholesale operations, logistics and accounts administration.

Qualifications

• Minimum five years of experience supporting Australian businesses or working directly with Australian customers is essential.

Responsibilities

• Respond to customer enquiries via phone, email, website and other channels.
• Prepare quotations for rolls, labels and related products.
• Process sales orders, invoices and track lead times.
• Coordinate import shipments with suppliers and freight providers.
• Manage the MD's calendar, emails and meeting notes.
• Maintain supplier, purchasing, freight and import records.
• Support sales campaigns and update CRM with customer activity.

Skills

Customer service

Executive support

Import operations

Inventory management

English communication

Tools

CRM systems

Excel/Google Sheets

Accounting software

Job description

OutsourcedIn is hiring for a remote role combining Customer Service, Executive Assistant duties and Import Operations Support. The successful candidate will assist an Australian importer and wholesaler, handling quotations, order processing and freight coordination, while supporting the Managing Director with calendar management and reporting.

The role requires strong English communication, organizational skills and experience across wholesale operations, logistics and accounts administration.