Remote Service Coordinator - SimPro & Customer Ops

Outdesk.; Philippines; Remote; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Paid Leave

13th Month Pay

SSS

Philhealth

Pag-Ibig

BIR

HMO

Job summary

Outdesk. is seeking a highly organized Service Coordinator for remote support to our Australian operations. You will manage technician schedules, liaise with customers, support billing and WHS compliance, and ensure smooth day-to-day service operations.

Applicants should have strong SimPro experience, excellent English communication, and the ability to work autonomously in a remote setting while supporting trade-based clients.

Qualifications

• Proven experience as a Service Coordinator or similar admin role.
• Expertise in SimPro for scheduling and service operations.
• Strong written and verbal English communication skills.
• Advanced computer literacy including Microsoft Office Suite.
• Ability to liaise with multiple stakeholders and work autonomously in a remote setup.

Responsibilities

• Act as the primary contact for customers and service technicians.
• Maintain professional communication with internal staff, customers, and suppliers.
• Schedule and allocate technicians using SimPro, optimizing resource use.
• Monitor and update job schedules and records for accuracy.
• Collate data to support timely invoicing and reporting on un-invoiced work.
• Assist in WHS compliance and environmental record-keeping.
• Provide regular service updates and handle customer feedback professionally.

Skills

English communication

Remote work

Customer service

MS Office

Scheduling coordination

Education

Bachelor’s degree in Business Administration/Operations

Diplomas in Office Administration/Customer Service/Project Coordination

Tools

SimPro

Archibus

Job description

Outdesk. is seeking a highly organized Service Coordinator for remote support to our Australian operations. You will manage technician schedules, liaise with customers, support billing and WHS compliance, and ensure smooth day-to-day service operations.

Applicants should have strong SimPro experience, excellent English communication, and the ability to work autonomously in a remote setting while supporting trade-based clients.