Service Coordinator

Outdesk.; Philippines; Remote; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Paid Leave

13th Month Pay

SSS

Philhealth

Pag-Ibig

BIR

HMO

Job summary

Outdesk. is seeking a highly organized Service Coordinator for remote support to our Australian operations. You will manage technician schedules, liaise with customers, support billing and WHS compliance, and ensure smooth day-to-day service operations.

Applicants should have strong SimPro experience, excellent English communication, and the ability to work autonomously in a remote setting while supporting trade-based clients.

Qualifications

• Proven experience as a Service Coordinator or similar admin role.
• Expertise in SimPro for scheduling and service operations.
• Strong written and verbal English communication skills.
• Advanced computer literacy including Microsoft Office Suite.
• Ability to liaise with multiple stakeholders and work autonomously in a remote setup.

Responsibilities

• Act as the primary contact for customers and service technicians.
• Maintain professional communication with internal staff, customers, and suppliers.
• Schedule and allocate technicians using SimPro, optimizing resource use.
• Monitor and update job schedules and records for accuracy.
• Collate data to support timely invoicing and reporting on un-invoiced work.
• Assist in WHS compliance and environmental record-keeping.
• Provide regular service updates and handle customer feedback professionally.

Skills

English communication

Remote work

Customer service

MS Office

Scheduling coordination

Education

Bachelor’s degree in Business Administration/Operations

Diplomas in Office Administration/Customer Service/Project Coordination

Tools

SimPro

Archibus

Job description

Company: Outdesk. Job Type: Full Time Remote / Work from Home

Service Coordinator

Job Brief

We are seeking a highly organised and proactive Service Coordinator to provide administrative and operational support to our Services Team. This role involves managing technician schedules, liaising with customers, supporting billing and WHS compliance, and ensuring smooth day-to-day service operations. Prior experience with SimPro and supporting trade-based businesses is essential.

Responsibilities

• Act as the primary point of contact for both customers and service technicians
• Maintain professional communication with internal staff, customers, and suppliers
• Schedule and allocate technicians using SimPro, ensuring optimal use of resources
• Monitor and update job schedules and records for accuracy
• Collate job data to support timely and accurate invoicing
• Provide regular reporting on un-invoiced and outstanding work
• Assist in maintaining WHS and environmental records and initiatives
• Manage ongoing customer updates, requests, and service feedback professionally

Requirements

• Proven experience as a Service Coordinator or in a similar administrative support role
• Demonstrated expertise in SimPro for scheduling and service operations
• Excellent written and verbal English communication skills
• Advanced computer literacy, including Microsoft Office Suite
• Strong customer service skills and ability to liaise with multiple stakeholders
• Ability to work autonomously in a remote setup

Highly Regarded

• Experience supporting trade-based businesses (e.g. electrical, mechanical, or facilities services)
• Prior experience working in an offshore/remote administrative support environment
• Familiarity with Archibus client portal
• Strong time management and multi-tasking abilities

Software Proficiency

• Job Management: SimPro (essential), Archibus (preferred)
• Productivity: Microsoft Excel, Word, Outlook, Teams
• Reporting & Scheduling: Internal job trackers or CRMs

Education

• Bachelor’s degree in Business Administration, Operations, or a related field (preferred)
• Vocational certifications or diplomas in Office Administration, Customer Service, or Project Coordination also considered

Personal Attributes

• Organised: Keeps systems updated and manages scheduling accurately
• Professional Communicator: Maintains clear, timely updates with customers and staff
• Problem-Solver: Proactively identifies delays, gaps, or inefficiencies
• Independent: Works well autonomously and takes initiative
• Team-Focused: Aligns with Australian team and supports broader business goals

Time Zone: Australian Business Hours

Applicant Location: Must be Filipinos living in the Philippines

About Outdesk

At Outdesk, our mission is to bridge the gap between exceptional talent in the Philippines and the dynamic business needs of our clients in Australia. We are committed to delivering bespoke recruitment and comprehensive employment solutions that foster long-term success for both our clients and staff.

Employee Benefits

• Paid Leave
• 13th Month Pay
• SSS
• Philhealth
• Pag-Ibig
• BIR
• HMO