Remote Senior Workday Expenses Support Specialist

SGS; Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

SGS is seeking a capable 2nd level IT support professional to provide remote and on-site assistance for Workday Expenses related incidents. You will handle escalation, rule configurations, and tax code management while coordinating with Business Applications owners.

You will participate in incident resolution, transfer knowledge to Level 1, and maintain the KDB knowledge base to improve first contact resolve rates across Global Business Applications.

Qualifications

• Bachelor's degree or equivalent in engineering or information technology/service management courses.
• Previous work experience in handling 2nd level technical support role.
• Experience with incident and request management.
• Exposure to multi-cultural environments.

Responsibilities

• Resolve Workday Expenses related incidents and requests: Rules, GL cross-validation rules, AME rules, Sector mapping to Fcode, Expense item configuration, Tax codes.
• Software Maintenance and Support.
• Provide specialized functional support at application level for Global Business Applications addressing on-line and off-line incidents and requests from Level 1.
• Participate on-line in incident resolution and diagnosis of incidents and, if necessary, collaborate with Business Applications owners and Application Support Teams.
• Responsible for maintaining and increasing the resolution capability of Application Support tickets by Level 1.
• Ensure knowledge and specialization are transferred to Level 1 (knowledge transfer sessions, ticket solutions, KDB documentations).
• Act as interface with Business Application owners to maintain and increase the resolution capability, including periodic meetings with owners for reviewing documentation and changes.

Skills

Second level support

Incident management

Remote support

Workday

Education

Bachelor's degree or equivalent in engineering or information technology/service management

Tools

KDB

Job description

SGS is seeking a capable 2nd level IT support professional to provide remote and on-site assistance for Workday Expenses related incidents. You will handle escalation, rule configurations, and tax code management while coordinating with Business Applications owners.

You will participate in incident resolution, transfer knowledge to Level 1, and maintain the KDB knowledge base to improve first contact resolve rates across Global Business Applications.