First-Line IT Support Specialist - Incident & Desktop Expert

Sgs; Muntinlupa; On-site; PHP 300,000 - 420,000; Full time

Job summary

SGS is seeking an IT Service Desk professional to provide first line support to affiliates and clients. This role will resolve desktop hardware and software issues, route incidents, and escalate as needed while maintaining clear communication with users.

The candidate should have a Bachelor’s degree in engineering or IT-related field, hands-on experience with Windows environments, and the ability to work in a multicultural team across local and remote locations.

Qualifications

• Bachelor's degree in engineering or IT/services required.
• Strong ability to resolve desktop hardware/software issues and maintain accuracy.

Responsibilities

• Provide first line support to SGS affiliates and external clients.
• Resolve desktop and end user support issues.
• Manage incidents throughout their lifecycle and determine escalation paths.
• Communicate effectively with users and document resolutions.

Skills

Dependability

Problem solving

Pro-activity

Communication

Teamwork

Technical skills

Customer skills

Education

Bachelor's degree in engineering or IT/services

Job description

SGS is seeking an IT Service Desk professional to provide first line support to affiliates and clients. This role will resolve desktop hardware and software issues, route incidents, and escalate as needed while maintaining clear communication with users.

The candidate should have a Bachelor’s degree in engineering or IT-related field, hands-on experience with Windows environments, and the ability to work in a multicultural team across local and remote locations.