Senior Application Support Specialist (L2)

SGS & Co; Muntinlupa; On-site; PHP 400,000 - 700,000; Full time

Benefits offered by this job

Benefits platform

Campus for continued learning

Job summary

SGS is seeking an Application Support Level 2 professional in Metro Manila to provide advanced technical support for business applications, resolving incidents, performing RCA, and monitoring systems. The role works as the bridge between Level 1 support and Level 3 development teams.

Key duties include incident and problem management, change and release support, and clear communication with business users. Experience with enterprise applications and IT operations is preferred.

Qualifications

• 2–5 years experience in: Application Support, Technical Support, IT Operations
• Experience troubleshooting enterprise applications

Responsibilities

• Investigate and resolve complex application issues escalated from Level 1.
• Perform root cause analysis (RCA) on recurring incidents.
• Analyse logs, database queries and system alerts to diagnose problems.
• Document solutions and update the knowledge base.
• Ensure incidents are resolved within defined SLAs.

Skills

Analytical thinking

Problem-solving

Attention to detail

Communication skills

Team collaboration

Ability to work under pressure

Tools

ServiceNow

Azure DevOps

Job description

SGS is seeking an Application Support Level 2 professional in Metro Manila to provide advanced technical support for business applications, resolving incidents, performing RCA, and monitoring systems. The role works as the bridge between Level 1 support and Level 3 development teams.

Key duties include incident and problem management, change and release support, and clear communication with business users. Experience with enterprise applications and IT operations is preferred.