Senior App Support Lead — Hybrid & Growth

SGS & Co

Muntinlupa

Hybrid

PHP 900,000 - 1,400,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Flexible schedule

Hybrid work model

Learning opportunities

Job summary

SGS & Co is seeking an Application Support Lead (Level 2) to ensure stability and performance of key applications. You will head the L2 team, resolve incidents, coordinate with L1/L3, and ensure service levels are met in a hybrid setup with two office days on average.

Strong troubleshooting and leadership skills are essential to drive continual service improvements. Responsibilities include monitoring health and integrations, conducting RCA, guiding deployment activities, maintaining knowledge

Qualifications

Strong experience in Application Support / Production Support
Understanding of Incident, Problem and service requests
Batch job monitoring and REST/SOAP services
Familiarity with cloud platforms (AWS, Azure) is a plus

Responsibilities

Act as primary escalation point for Level 2 application issues
Analyse and troubleshoot complex incidents and service requests escalated from L1 support
Perform root cause analysis (RCA) and implement corrective actions
Lead major incident bridge calls and communication updates
Monitor application health, logs, batch jobs, APIs and integrations
Lead and mentor L2 support analysts; manage shift schedules
Support deployment activities and release validations
Document known errors and maintain troubleshooting guides
Provide regular updates to business stakeholders