Remote Senior Network Specialist – Escalations

Gabtech Global, LLC; Philippines; À distance; PHP 600 000 - 1 100 000; Plein temps

Avantages offerts par ce poste

Cloud PCs provided

Remote work

Résumé du poste

Gabtech Global, LLC is seeking a Senior Network Specialist to join our remote MSP team. You will own advanced Cisco escalations and support complex network environments for multiple commercial clients.

The role covers Cisco switching/routing, wireless, firewall, VPNs, and proactive monitoring, with after-hours US shifts and cloud PCs provided.

You will lead troubleshooting, patching, documentation, and projects to modernize networks while maintaining strong client experiences.

Qualifications

• Advanced Cisco troubleshooting and escalation management experience in production networks.
• Strong written and verbal communication with precise documentation habits.
• Experience in managed services or multi-client environments is preferred.
• Knowledge of change management, incident handling, and SLA-driven support.
• Familiarity with monitoring and remote management tools is a plus.

Responsabilités

• Provide daily operational support for Cisco switches, routers, wireless APs/controllers, firewalls, VPNs, and related services.
• Respond to incidents and outages with rapid triage and escalation when needed.
• Troubleshoot LAN/WAN, VLANs, routing, NAT, DNS/DHCP, and VPN connectivity issues.
• Perform scheduled patching, firmware updates, and configuration changes.
• Monitor device health and performance; take proactive corrective actions.
• Manage moves, adds, and changes on network devices and services.
• Maintain documentation, diagrams, and inventories for client networks.
• Lead complex escalations and coordinate with vendors and security teams.
• Participate in modernization projects and standardization efforts.

Connaissances

Cisco troubleshooting

Escalation management

Documentation

Project collaboration

Client stakeholder management

Formation

CCNP certification

Outils

N-able monitoring

Meraki Dashboard

ITSM tools

Description du poste

Gabtech Global, LLC is seeking a Senior Network Specialist to join our remote MSP team. You will own advanced Cisco escalations and support complex network environments for multiple commercial clients.

The role covers Cisco switching/routing, wireless, firewall, VPNs, and proactive monitoring, with after-hours US shifts and cloud PCs provided.

You will lead troubleshooting, patching, documentation, and projects to modernize networks while maintaining strong client experiences.