Network Specialist

Gabtech Global, LLC; Philippines; Remote; PHP 482,000 - 758,000; Full time

Job summary

Gabtech Global, LLC is seeking a Network Specialist to support, monitor, maintain, and troubleshoot client networks with Cisco switching/routing, VLANs, and VPNs. The role entails after-hours US shifts, incident response, and proactive maintenance, with cloud-based work setup.

You will own tickets end-to-end, document resolutions, and collaborate with engineers and vendors to ensure security, performance, and reliability across client environments.

Qualifications

• CCNA certification required and must remain active.
• Hands-on experience supporting production network environments with strong Cisco troubleshooting skills.
• Experience in a managed services provider or multi-client environment preferred.
• Knowledge of proactive monitoring, alert remediation, preventative maintenance, patch and firmware lifecycle management, incident, change, and SLA-driven support.
• Experience with N-able monitoring and remote management solutions is preferred; experience with other RMM, network monitoring, ITSM, and documentation platforms is beneficial.
• Strong written and verbal communication skills, accurate documentation habits, and ability to manage routine work with urgent priorities.

Responsibilities

• Provide daily operational support for Cisco switches, routers, wireless APs/controllers, firewalls, VPNs, and related client network services.
• Respond to service requests, incidents, alerts, and urgent issues including outages and security events.
• Troubleshooting LAN, WAN, VLANs, routing, switching, wireless, DNS, DHCP, NAT/PAT, ACL, VPN, and connectivity issues.
• Perform scheduled device patching, firmware and software updates, configuration changes, and maintenance per change-management practices.
• Proactively monitor device health, availability, connectivity, capacity and performance; take corrective action before issues affect operations.
• Complete moves, adds, and changes involving switch ports, VLANs, routing, firewall rules, wireless configurations, and remote-access services.
• Maintain configuration backups, device inventories, network diagrams, and thorough documentation of troubleshooting steps and resolutions.
• Own assigned tickets through resolution, meet SLAs, keep clients informed, and escalate complex issues as needed.
• Assist with onboarding new clients, environment reviews, monitoring standards, and opportunities to improve reliability, security, manageability, and performance.

Skills

Cisco switching

Cisco routing

VLANs

Firewall rules

VPNs

DNS/DHCP

SNMP monitoring

Patch management

Change management

Documentation

Education

CCNA certification

Tools

N-able monitoring

RMM tools

Job description

PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

Job Title: Network Specialist

Rate: Php 446.42 per hour

Work Type:

• Remote/WFH -Full-time

Working Hours: US After Hours

• The team will work US after-hours to provide live support and perform maintenance that must occur outside US business hours.
• Shifts (Mon–Fri):

- 4:00 PM – 12:00 AM ET

-12:00 AM – 8:00 AM ET

-Participate in the existing emergency on-call rotation (1-hour response time).

-Note: This is for emergencies only, not scheduled work.

Work Setup: Cloud PCs provided.

JOB OVERVIEW:

The Network Specialist supports, monitors, maintains, and troubleshoots network environments for our managed services clients. This hands-on role supports Cisco switching, routing, wireless, and firewall technologies while helping ensure network availability, security, performance, and client experience.

The specialist owns routine service requests, assists with urgent incidents, performs scheduled patching and maintenance, and proactively monitors client environments to identify and resolve issues before they affect operations.

JOB ROLE & RESPONSIBILITIES:

• Provide daily operational support for Cisco switches, routers, wireless access points/controllers, firewalls, VPNs, and related client network services.
• Respond to service requests, incidents, alerts, and urgent business-impacting issues, including outages, device failures, degraded performance, wireless problems, and security-related events.
• Troubleshooting LAN, WAN, VLAN, routing, switching, wireless, Internet, DNS, DHCP, NAT/PAT, ACL, VPN, and general connectivity issues.
• Perform scheduled network device patching, firmware and software updates, configuration changes, and maintenance in accordance with approved change-management practices.
• Proactively monitor device health, availability, connectivity, capacity, and performance; investigate alerts and take corrective action before issues become client-impacting incidents.
• Complete common moves, adds, and changes involving switch ports, VLANs, routing, firewall rules, wireless configurations, and remote-access services.
• Maintain configuration backups, device inventories, network diagrams, knowledge articles, and accurate documentation of troubleshooting steps, changes, and resolutions.
• Own assigned tickets through resolution, meet service-level expectations, keep clients informed, and elevate complex issues to senior engineers, security teams, Cisco TAC, or other vendors as appropriate.
• Assist with new-client onboarding, environment reviews, monitoring standards, and identification of opportunities to improve reliability, security, manageability, and performance.

JOB REQUIREMENTS:

Required Technical Knowledge

• Cisco Catalyst switching and routing
• IPv4 addressing and subnetting
• VLANs, 802.1Q trunking, STP and EtherChannel
• Static routing, OSPF and core routing concepts
• Cisco wireless access points/controllers and RF fundamentals
• Firewall administration, ACLs and network security fundamentals
• Site-to-site and remote-access VPNs
• DHCP, DNS, NAT/PAT and connectivity troubleshooting
• SNMP, syslog, alerting and performance monitoring
• Firmware upgrades, patching, backups and restoration

Qualifications:

• Current and active Cisco Certified Network Associate (CCNA) certification is required and must remain active and in good standing while in the position.
• Hands-on experience supporting production network environments, with strong Cisco troubleshooting skills and a structured diagnostic approach.
• Experience working in a managed services provider or multi-client environment is strongly preferred.
• Working knowledge of proactive monitoring, alert remediation, preventative maintenance, patch and firmware lifecycle management, incident management, change management, and SLA-driven support.
• Experience with N-able monitoring and remote management solutions is preferred; experience with other RMM, network monitoring, ITSM, and documentation platforms is beneficial.
• Strong written and verbal communication skills, accurate documentation habits, sound judgment, and the ability to manage routine work alongside urgent priorities.
• Ability to work independent and collaborate with network engineers, security engineers, service desk teams, project resources, vendors, and client stakeholders.

Preferred Experience & Certifications:

• Cisco Meraki networking and security technologies, including Meraki Dashboard-supported environments.
• Additional Cisco networking, wireless, security, firewall, or Meraki certifications.
• ITIL or comparable IT service-management training and experience with formal incident, problem, and change processes.

Managed Services Expectations:

The Network Specialist is expected to combine hands-on Cisco expertise with a client-first managed services mindset. Success requires more than reacting to tickets: the specialist monitors supported environments, recognizes developing risks, performs preventative maintenance, communicates clearly, documents

work thoroughly, and follows issues from initial alert or request through resolution and appropriate escalation.

Why Work with Gabtech Global, LLC?

At Gabtech Global, we are committed to supporting our consultants and creating an environment where people can grow and succeed.

We uphold our core values:

• EXTRA MILE: We do more than what's expected of us.
• RELIABLE: We do what we say we’ll do. No follow-ups are needed.
• TEAM PLAYER: We collaborate with each other to achieve our goals.
• GENUINE CARE: We do what we do because we want to, not because we have to.
• HUNGRY TO LEARN: We strive to be better every day.