IT Network Administrator

iScale Solutions; Philippines; Remote; PHP 720,000 - 1,200,000; Full time

Job summary

iScale Solutions is seeking a seasoned network engineer for a fully remote position. You will design, deploy, and maintain LAN/WAN, wireless, VPN, and firewall infrastructure for multiple client environments, and manage switches, routers, and access points.

You will monitor performance, troubleshoot issues under time pressure, administer Active Directory, DNS, DHCP, VLANs, and security policies, and provide Tier 1–3 support across accounts.

Qualifications

• 5+ years of MSP experience with multi-client exposure.
• Extensive networking knowledge: routing, switching, VLANs, firewalls, VPNs, wireless.
• Strong troubleshooting and time-pressure problem-solving.
• Clear spoken and written English communication.
• Experience supporting business/consulting clients and multi-site environments.
• Proficient with Windows Server, Active Directory, DNS/DHCP, Microsoft 365/Entra, and MSP tools.

Responsibilities

• Design, deploy, and maintain LAN/WAN, wireless, VPN, and firewall infrastructure.
• Monitor network performance and proactively resolve issues across client accounts.
• Manage switches, routers, firewalls, APs, and other network hardware.
• Administer AD, DNS, DHCP, VLANs, and security policies.
• Escalation point for Tier 1-3 tickets across multiple clients.
• Conduct network assessments and provide upgrade recommendations.
• Support onboarding, audits, and migrations for new clients.
• Document network diagrams, configurations, and procedures for each environment.
• Design and maintain bulk internet, Wi‑Fi, and managed services.

Skills

MSP experience

Networking fundamentals

Troubleshooting

English communication

Multi-client support

Ticketing/documentation

Tools

RMM

PSA/ticketing

Windows Server

Active Directory

DNS/DHCP

Microsoft 365/Entra

Job description

This is a remote position.

• Design, configure, deploy, and maintain LAN/WAN, wireless, VPN, and firewall infrastructure for clients and internal environments
  
• Monitor network performance and proactively resolve issues before they escalat[e] Manage switches, routers, firewalls, access points, and other network hardware
  
• (Cisco, Ubiquiti, Fortinet, SonicWall, or similar)
  
• Administer Active Directory, DNS, DHCP, VLANs, and network security policies Perform patching, firmware updates, and lifecycle management of network equipment
  
• Serve as an escalation point for Tier 1-3 tickets requiring network expertise across multiple client accounts
  
• Conduct network assessments and provide consulting recommendations on infrastructure upgrades, security posture, and best practices
  
• Support new client onboarding, including network audits, documentation, and migrations
  
• Document network diagrams, configurations, and procedures for each client environment
  
• Design and maintain bulk internet, Wi-Fi, and managed network services for
  

MDU/property clients

• Troubleshoot resident-facing connectivity issues and coordinate with property management/ISP partners
  
• Remotely configure, monitor, and support headend equipment, distributed antenna systems, and in-building wireless infrastructure, coordinating with on-site technicians as needed
  
• Ensure network uptime and service quality across multiple properties
  
• Provide clear, professional phone and remote support to clients and residents of all technical skill levels
  

Diagnose and resolve complex, multi-layered technical issues independently

Maintain accurate ticket notes, documentation, and after-hours/on-call coverage as needed

Requirements

• 5+ years of high-level MSP (or similar multi-client IT services) experience
• Extensive hands-on networking knowledge: routing, switching, VLANs, firewalls, VPNs, wireless, and network security fundamentals
• Strong troubleshooting and problem-solving skills, with the ability to diagnose complex issues under time pressure across all levels (Tier 1 through advanced/escalation-level work)
• Comfortable and effective communicating by phone with clients and residents of varying technical backgrounds
• Fluent written and spoken English
• Experience supporting both business/consulting clients and larger managed infrastructure (e.g., multi-site or multi-tenant environments)
• Strong working knowledge of Windows Server, Active Directory, DNS/DHCP, Microsoft 365/Entra, and common MSP tools (RMM, PSA/ticketing platforms) - we are a heavily Microsoft-centric environment
• Ability to prioritize and manage multiple client environments and competing priorities simultaneously