Senior NETWORK SPECIALIST

Gabtech Global, LLC; Philippines; Remote; PHP 600,000 - 1,100,000; Full time

Benefits offered by this job

Cloud PCs provided

Remote work

Job summary

Gabtech Global, LLC is seeking a Senior Network Specialist to join our remote MSP team. You will own advanced Cisco escalations and support complex network environments for multiple commercial clients.

The role covers Cisco switching/routing, wireless, firewall, VPNs, and proactive monitoring, with after-hours US shifts and cloud PCs provided.

You will lead troubleshooting, patching, documentation, and projects to modernize networks while maintaining strong client experiences.

Qualifications

• Advanced Cisco troubleshooting and escalation management experience in production networks.
• Strong written and verbal communication with precise documentation habits.
• Experience in managed services or multi-client environments is preferred.
• Knowledge of change management, incident handling, and SLA-driven support.
• Familiarity with monitoring and remote management tools is a plus.

Responsibilities

• Provide daily operational support for Cisco switches, routers, wireless APs/controllers, firewalls, VPNs, and related services.
• Respond to incidents and outages with rapid triage and escalation when needed.
• Troubleshoot LAN/WAN, VLANs, routing, NAT, DNS/DHCP, and VPN connectivity issues.
• Perform scheduled patching, firmware updates, and configuration changes.
• Monitor device health and performance; take proactive corrective actions.
• Manage moves, adds, and changes on network devices and services.
• Maintain documentation, diagrams, and inventories for client networks.
• Lead complex escalations and coordinate with vendors and security teams.
• Participate in modernization projects and standardization efforts.

Skills

Cisco troubleshooting

Escalation management

Documentation

Project collaboration

Client stakeholder management

Education

CCNP certification

Tools

N-able monitoring

Meraki Dashboard

ITSM tools

Job description

Job Title: Senior NETWORK SPECIALIST

Work Type:

• Remote/WFH – Full-time

Working Hours: US After Hours

• The team will work US after-hours to provide live support and perform maintenance that must occur outside US business hours.


• Shifts (Mon–Fri):

-4:00 PM – 12:00 AM ET

-12:00 AM – 8:00 AM ET

-Participate in the existing emergency on-call rotation (1-hour response time).

-Note: This is for emergencies only, not scheduled work.

Work Setup: Cloud PCs provided.

JOB OVERVIEW:

The Senior Network Specialist serves as an escalation engineer supporting complex network issues across our managed services clients. This hands-on role supports Cisco switching, routing, wireless, and firewall technologies while helping ensure network availability, security, performance, and client experience.

The specialist owns advanced escalations, assists with urgent incidents, performs scheduled patching and maintenance, proactively monitors client environments, and contributes to special projects that modernize and standardize commercial client networks.

JOB ROLE & RESPONSIBILITIES:

Day-to-Day Responsibilities:

• Provide daily operational support for Cisco switches, routers, wireless access points/controllers, firewalls, VPNs, and related client network services.


• Respond to service requests, incidents, alerts, and urgent business-impacting issues, including outages, device failures, degraded performance, wireless problems, and security-related events.


• Troubleshooting LAN, WAN, VLAN, routing, switching, wireless, Internet, DNS, DHCP, NAT/PAT, ACL, VPN, and general connectivity issues.


• Perform scheduled network device patching, firmware and software updates, configuration changes, and maintenance in accordance with approved change-management practices.


• Proactively monitor device health, availability, connectivity, capacity, and performance; investigate alerts and take corrective action before issues become client-impacting incidents.


• Complete common moves, adds, and changes involving switch ports, VLANs, routing, firewall rules, wireless configurations, and remote-access services.


• Maintain configuration backups, device inventories, network diagrams, knowledge articles, and accurate documentation of troubleshooting steps, changes, and resolutions.


• Serve as an escalation engineer for complex or recurring network support issues, leading advanced troubleshooting, root-cause analysis, remediation, and coordination with senior engineers, security teams, Cisco TAC, and other vendors.


• Participate in special projects for commercial clients, including network modernization, lifecycle refreshes, migrations, architecture improvements, configuration standardization, monitoring alignment, and documentation updates.

JOB REQUIREMENTS:

Required Technical Knowledge:

As a senior escalation resource, this position provides technical leadership on complex incidents that exceed frontline support capabilities. The engineer will also engage in client-facing special projects focused on modernizing aging infrastructure, establishing repeatable network standards, improving security and resiliency, and creating consistent configurations, monitoring practices, and documentation across commercial client environments

• Cisco Catalyst switching and routing


• IPv4 addressing and subnetting


• VLANs, 802.1Q trunking, STP and EtherChannel


• Static routing, OSPF and core routing concepts


• Cisco wireless access points/controllers and RF fundamentals


• Firewall administration, ACLs and network security fundamentals


• Site-to-site and remote-access VPNs


• DHCP, DNS, NAT/PAT and connectivity troubleshooting


• SNMP, syslog, alerting and performance monitoring


• Firmware upgrades, patching, backups and restoration

Qualifications:

• Current and active Cisco Certified Network Professional (CCNP) certification is required and must remain active and in good standing while in the position.


• Advanced hands-on experience supporting production network environments, with strong Cisco troubleshooting, escalation management, root‑cause analysis, and structured diagnostic skills.


• Experience working in a managed services provider or multi‑client environment is strongly preferred.


• Working knowledge of proactive monitoring, alert remediation, preventative maintenance, patch and firmware lifecycle management, incident management, change management, and SLA‑driven support.


• Experience with N‑able monitoring and remote management solutions is preferred; experience with other RMM, network monitoring, ITSM, and documentation platforms is beneficial.


• Strong written and verbal communication skills, accurate documentation habits, sound judgment, and the ability to manage routine work alongside urgent priorities.


• Ability to work independently and collaborate with network engineers, security engineers, service desk teams, project resources, vendors, and client stakeholders.

Preferred Experience & Certifications:

• Cisco Meraki networking and security technologies, including Meraki Dashboard‑supported environments.


• Additional Cisco wireless, security, firewall, automation, or Meraki certifications are preferred.


• ITIL or comparable IT service‑management training and experience with formal incident, problem, and change processes.

Managed Services Expectations:

The Senior Network Specialist is expected to combine advanced Cisco expertise with a client‑first managed services mindset. Success requires ownership of complex escalations, clear technical leadership during high‑impact incidents, proactive monitoring and preventative maintenance, disciplined documentation, and effective participation in modernization and standardization projects from planning through implementation and operational handoff.

Why Work with Gabtech Global, LLC?

At Gabtech Global, we are committed to supporting our consultants and creating an environment where people can grow and succeed.

We uphold our core values:

• EXTRA MILE: We do more than what’s expected of us.


• RELIABLE: We do what we say we’ll do. No follow‑ups are needed.


• TEAM PLAYER: We collaborate with each other to achieve our goals.


• GENUINE CARE: We do what we do because we want to, not because we have to.


• HUNGRY TO LEARN: We strive to be better every day.