Senior Network Escalation Engineer - Security & MSP

ECI; Manila, Hinoba-an; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

ECI in Manila is seeking an experienced Senior Network Escalation Engineer to join our 24x7 Managed Services team. You will provide advanced troubleshooting for Cisco, Meraki, Palo Alto, SonicWall, and Fortinet environments and support client networks across the globe in a fast-paced, enterprise setting.

This onsite role uses rotating shifts; immediate joiners are preferred. Candidates should have CCIE or equivalent, 8+ years in network support, and proven ability to lead complex projects and

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 8+ years of experience in network support and delivering network projects.
• CCIE or equivalent certification required.
• Hands-on with Cisco Meraki, Cisco ISR/Catalyst, Palo Alto, SonicWall, Fortinet devices.
• Strong troubleshooting for routing, switching, VPNs, and security.
• Excellent written and verbal communication; able to engage with global clients.

Responsibilities

• Provide customer support to clients worldwide.
• Troubleshoot complex network issues across multiple vendors (Cisco, Meraki, Palo Alto, Fortinet).
• Lead and design network solutions with clear scope of work for client projects.
• Prepare and execute network changes and migrations.
• Participate in client onboarding and ongoing support calls.

Skills

CCIE or equivalent

Cisco Meraki

Cisco ISR/Catalyst

Palo Alto

Fortinet/SonicWall

AnyConnect/GlobalProtect

8+ years experience

Excellent communication

Education

Bachelor’s Degree in related field

Tools

Cisco Meraki

Cisco ISR

Catalyst switches

Palo Alto

SonicWall

FortiGate

Job description

ECI in Manila is seeking an experienced Senior Network Escalation Engineer to join our 24x7 Managed Services team. You will provide advanced troubleshooting for Cisco, Meraki, Palo Alto, SonicWall, and Fortinet environments and support client networks across the globe in a fast-paced, enterprise setting.

This onsite role uses rotating shifts; immediate joiners are preferred. Candidates should have CCIE or equivalent, 8+ years in network support, and proven ability to lead complex projects and