Remote Cisco Network Specialist – After-Hours MSP Support

Gabtech Global, LLC; Philippines; Remote; PHP 482,000 - 758,000; Full time

Job summary

Gabtech Global, LLC is seeking a Network Specialist to support, monitor, maintain, and troubleshoot client networks with Cisco switching/routing, VLANs, and VPNs. The role entails after-hours US shifts, incident response, and proactive maintenance, with cloud-based work setup.

You will own tickets end-to-end, document resolutions, and collaborate with engineers and vendors to ensure security, performance, and reliability across client environments.

Qualifications

• CCNA certification required and must remain active.
• Hands-on experience supporting production network environments with strong Cisco troubleshooting skills.
• Experience in a managed services provider or multi-client environment preferred.
• Knowledge of proactive monitoring, alert remediation, preventative maintenance, patch and firmware lifecycle management, incident, change, and SLA-driven support.
• Experience with N-able monitoring and remote management solutions is preferred; experience with other RMM, network monitoring, ITSM, and documentation platforms is beneficial.
• Strong written and verbal communication skills, accurate documentation habits, and ability to manage routine work with urgent priorities.

Responsibilities

• Provide daily operational support for Cisco switches, routers, wireless APs/controllers, firewalls, VPNs, and related client network services.
• Respond to service requests, incidents, alerts, and urgent issues including outages and security events.
• Troubleshooting LAN, WAN, VLANs, routing, switching, wireless, DNS, DHCP, NAT/PAT, ACL, VPN, and connectivity issues.
• Perform scheduled device patching, firmware and software updates, configuration changes, and maintenance per change-management practices.
• Proactively monitor device health, availability, connectivity, capacity and performance; take corrective action before issues affect operations.
• Complete moves, adds, and changes involving switch ports, VLANs, routing, firewall rules, wireless configurations, and remote-access services.
• Maintain configuration backups, device inventories, network diagrams, and thorough documentation of troubleshooting steps and resolutions.
• Own assigned tickets through resolution, meet SLAs, keep clients informed, and escalate complex issues as needed.
• Assist with onboarding new clients, environment reviews, monitoring standards, and opportunities to improve reliability, security, manageability, and performance.

Skills

Cisco switching

Cisco routing

VLANs

Firewall rules

VPNs

DNS/DHCP

SNMP monitoring

Patch management

Change management

Documentation

Education

CCNA certification

Tools

N-able monitoring

RMM tools

Job description

Gabtech Global, LLC is seeking a Network Specialist to support, monitor, maintain, and troubleshoot client networks with Cisco switching/routing, VLANs, and VPNs. The role entails after-hours US shifts, incident response, and proactive maintenance, with cloud-based work setup.

You will own tickets end-to-end, document resolutions, and collaborate with engineers and vendors to ensure security, performance, and reliability across client environments.