Remote Senior Customer Care Specialist

NTT America, Inc.; Quezon City; Remote; PHP 279,000 - 402,000; Full time

Job summary

NTT America, Inc. is seeking a Customer Service Representative for a work-from-home role based in the Philippines. You will be the first point of contact, delivering friendly, effective support and resolving inquiries with care.

Responsibilities include assessing customer needs, documenting interactions, and maintaining confidentiality while following company guidelines. A bilingual ability is a plus. We value proactive communication, quick learning, and a positive attitude to ensure every

Qualifications

• Experience in customer service is preferred.
• English required; French is a plus.
• Strong written and spoken communication skills.
• Proficient typing and PC skills.
• Ability to work in a remote environment.
• Commitment to confidentiality and data handling.

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Skills

Customer service experience

English and French (asset)

Communication skills

Typing proficiency

Problem solving

Confidentiality and discretion

Tools

PC proficiency

Job description

NTT America, Inc. is seeking a Customer Service Representative for a work-from-home role based in the Philippines. You will be the first point of contact, delivering friendly, effective support and resolving inquiries with care.

Responsibilities include assessing customer needs, documenting interactions, and maintaining confidentiality while following company guidelines. A bilingual ability is a plus. We value proactive communication, quick learning, and a positive attitude to ensure every