Remote Customer Success Specialist — Philippines

Telna Inc.; Hinoba-an; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Telna is seeking a full-time Customer Success Agent in the Philippines to join a 24x7 operation. This remote role requires rotating day and night shifts and a commitment to delivering proactive support via email, phone, and live chat.

You will assist global customers, troubleshoot technical issues, collaborate with internal teams, and help ensure a positive experience while maintaining product knowledge and service levels.

Qualifications

• Fluent in English (written and spoken).
• Experience working remotely for global companies.
• Strong multitasking, analytical, organizational, and time management abilities.
• Skilled in identifying, isolating, and escalating technical issues within NOC environments.
• Experience with GSM, GPRS/EDGE, UMTS/HSPA, LTE, Voice/Data and Messaging Platforms, Mobile Data, WAN/LAN, and TCP/IP.
• Background in IT or NOC infrastructure operations, ensuring network, server, firewall, and asset security.

Responsibilities

• Provide technical and customer support via Email, Phone and Live Chat with limited supervision.
• Maintain a high-level of product knowledge and demonstrate the product value propositions.
• Collaborate with other departments to create the best customer experience.
• Perform routine network and infrastructure monitoring.
• Identify trends in customer issues and requests.
• Establish professional working relations with customers and colleagues.
• Occasional on-call requirements.

Skills

English fluency

Written & verbal communication

Remote work experience

Multitasking & time management

NOC/IT knowledge

TCP/IP & network basics

IT/Network security basics

Tools

Freshdesk

Zendesk

HubSpot

Jira Cloud

MySQL

Job description

Telna is seeking a full-time Customer Success Agent in the Philippines to join a 24x7 operation. This remote role requires rotating day and night shifts and a commitment to delivering proactive support via email, phone, and live chat.

You will assist global customers, troubleshoot technical issues, collaborate with internal teams, and help ensure a positive experience while maintaining product knowledge and service levels.