Senior Customer Care Specialist

NTT DATA, Inc.; Manila; On-site; PHP 180,000 - 300,000; Full time

Job summary

NTT DATA, Inc. is seeking a Customer Service Representative to be the first point of contact for customers. You will deliver courteous, accurate, and timely support in a fast-paced environment, ensuring every interaction is handled with care.

The role requires strong English communication, PC literacy, and a genuine commitment to customer satisfaction. Willingness to work varied shifts and adapt to evolving processes is essential.

Qualifications

• Strong passion for customer satisfaction and prior experience is a strong asset.
• Proficient in English (spoken and written).
• Excellent oral and written communication, including typing, spelling, and grammar.

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs.
• Respond to inquiries/complaints promptly and professionally.
• Address complex inquiries and provide accurate, responsible resolutions.
• Document interactions and update call history and follow-up actions as required.
• Stay current on product information and company policies.

Skills

Customer service

English

Communication skills

Typing

PC literacy

Change adaptability

Tools

MS Office

CRM systems

Job description

NTT DATA, Inc. is seeking a Customer Service Representative to be the first point of contact for customers. You will deliver courteous, accurate, and timely support in a fast-paced environment, ensuring every interaction is handled with care.

The role requires strong English communication, PC literacy, and a genuine commitment to customer satisfaction. Willingness to work varied shifts and adapt to evolving processes is essential.