Senior Customer Care Specialist

NTT DATA North America; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

NTT DATA North America in the Philippines seeks a customer service professional to deliver first-class support, accurately assessing needs and recommending solutions. You will respond to inquiries, document interactions, and maintain program knowledge with confidentiality across all shifts.

The role requires fluent English, strong written and verbal communication, and experience in a customer service environment.

Qualifications

• Fluent English communication skills, both written and spoken.
• Experience in customer service environment.
• Ability to handle inquiries and complaints professionally.
• Attention to documentation and data entry accuracy.
• Ability to learn new processes and adapt quickly.
• Demonstrated confidentiality and data privacy awareness.

Responsibilities

• Deliver first class service by assessing customer needs and recommending solutions.
• Respond to inquiries and complaints with a professional approach at all times.
• Address complex inquiries and complaints accurately and responsibly.
• Complete documentation for each interaction and input call history data.
• Stay current on program and product information through continuous learning.
• Maintain confidentiality and adhere to data privacy guidelines.

Skills

Customer service

English proficiency

Communication skills

Problem solving

Professional demeanor

Data entry / documentation

Job description

NTT DATA North America in the Philippines seeks a customer service professional to deliver first-class support, accurately assessing needs and recommending solutions. You will respond to inquiries, document interactions, and maintain program knowledge with confidentiality across all shifts.

The role requires fluent English, strong written and verbal communication, and experience in a customer service environment.