Remote Customer Care Specialist

Top Alliance

Quezon City

Remote

PHP 279,000 - 424,000

Full time

14 days+

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Job summary

Top Alliance in the Philippines seeks a Customer Service Representative for a full-time, remote role based in Quezon City, Metro Manila. You will be the voice of the company, assisting customers across channels with professionalism and courtesy.

No prior BPO experience is required, making it ideal for those starting a customer service career. You will handle inquiries, provide product information, process requests, and document interactions while adhering to company procedures.

Qualifications

High school diploma or equivalent.
Excellent written and spoken English.
Ability to multitask in a fast-paced environment.
Willingness to work flexible hours, including shifts.

Responsibilities

Respond to customer inquiries via phone, email, chat and other channels in a professional and timely manner.
Provide accurate information about products and services to address customer questions and concerns.
Process customer requests, transactions and account updates with precision and care.
Document all customer interactions and maintain detailed records in the company system.
Resolve customer issues and complaints in a calm, empathetic and solution-focused manner.
Follow company protocols, policies and procedures to ensure compliance and consistency.
Escalate complex issues to supervisors or specialist teams when necessary.
Contribute to team goals and performance metrics whilst maintaining high-quality service standards.
Participate in training sessions and ongoing professional development opportunities.