Frontline Digital Customer Care Specialist

NTT America, Inc.; Quezon City; Remote; PHP 290,000 - 424,000; Full time

Job summary

NTT America, Inc. is seeking a Digital Customer Service Representative in the Philippines to act as a frontline Brand Ambassador. The role is full-time and involves serving customers with care and accuracy during EST business hours, Monday through Sunday.

Responsibilities include addressing inquiries, resolving issues, documenting interactions, and maintaining up-to-date product knowledge. The ideal candidate communicates clearly, shows empathy, and can adapt in a fast-paced environment.

Qualifications

• English proficiency required.
• Excellent oral and written communication with strong typing skills.
• Demonstrated passion for customer satisfaction and ability to learn quickly.
• Experience in interactive customer service environments is preferred.
• Experience in food/retail sectors considered a plus.
• Strong ability to resolve complex inquiries with tact and professionalism.

Responsibilities

• Deliver first class service by accurately assessing customer needs and offering appropriate solutions.
• Respond to inquiries/complaints with professionalism and care at all times.
• Handle complex inquiries and complaints accurately and responsibly.
• Complete documentation for each interaction and log call history/data as required.
• Stay updated on program and product information through continuous learning.
• Maintain confidentiality and adhere to company data policies.

Skills

English

Oral and written communication

Typing

Customer service

Problem solving

Adaptability

Attention to detail

Job description

NTT America, Inc. is seeking a Digital Customer Service Representative in the Philippines to act as a frontline Brand Ambassador. The role is full-time and involves serving customers with care and accuracy during EST business hours, Monday through Sunday.

Responsibilities include addressing inquiries, resolving issues, documenting interactions, and maintaining up-to-date product knowledge. The ideal candidate communicates clearly, shows empathy, and can adapt in a fast-paced environment.