Senior Digital Customer Care Specialist

NTT DATA, Inc.; Quezon City; On-site; PHP 290,000 - 469,000; Full time

Job summary

NTT DATA, Inc. in Quezon City is seeking a Customer Care Associate to be the first point of contact for customers, delivering empathetic, accurate support and resolving inquiries. The role emphasizes confidentiality, continuous learning, and a customer-first mindset.

The position is full-time with shifts spanning Monday to Sunday, 8:00am–12:00am EST, requiring strong communication abilities and PC literacy to ensure high-quality service across diverse customer interactions.

Qualifications

• Demonstrated passion for customer satisfaction excellence.
• English language proficiency required.
• Strong verbal and written communication skills.
• Ability to learn new skills quickly and apply them.

Responsibilities

• Deliver first class service by accurately assessing customer needs and offering appropriate solutions.
• Respond to inquiries and complaints with professional, careful care and timely follow-up.
• Handle complex inquiries and resolve issues in a knowledgeable, responsible manner.
• Document interactions accurately and update call history or notify relevant parties as needed.
• Maintain confidentiality and comply with data handling policies.

Skills

Customer service

English proficiency

Communication skills

Adaptability

Job description

NTT DATA, Inc. in Quezon City is seeking a Customer Care Associate to be the first point of contact for customers, delivering empathetic, accurate support and resolving inquiries. The role emphasizes confidentiality, continuous learning, and a customer-first mindset.

The position is full-time with shifts spanning Monday to Sunday, 8:00am–12:00am EST, requiring strong communication abilities and PC literacy to ensure high-quality service across diverse customer interactions.