Customer Care Specialist - Full-Time, Problem Solver

NTT DATA North America; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

NTT DATA North America is seeking a Customer Care Associate to be a leading Brand Ambassador and first point of contact for customers. You will solve issues and answer questions while delivering exceptional service in a caring and considerate manner.

This full-time role requires English proficiency, strong written and verbal communication, and the ability to learn quickly and adapt to new systems. Hours align with EST revisions; candidates in the Philippines are encouraged to apply.

Qualifications

• Demonstrated passion for customer satisfaction.
• Fluent in English with strong written and spoken communication.
• Experience in food/retail is a plus.
• Able to learn quickly and adapt to new systems.

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Skills

Customer service

English Proficiency

Typing

Problem solving

Job description

NTT DATA North America is seeking a Customer Care Associate to be a leading Brand Ambassador and first point of contact for customers. You will solve issues and answer questions while delivering exceptional service in a caring and considerate manner.

This full-time role requires English proficiency, strong written and verbal communication, and the ability to learn quickly and adapt to new systems. Hours align with EST revisions; candidates in the Philippines are encouraged to apply.