Remote SaaS Support Specialist (Night Shift)

Sourcefit

Quezon City

A distancia

PHP 360.000 - 540.000

Jornada completa

14 días+

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Descripción de la vacante

Sourcefit is seeking a Customer Support Associate to provide high-quality support for a complex software platform used in residential communities. You will handle phone and email inquiries, guide users with varying tech levels, and maintain a warm, human support experience.

The role operates from home with a Monday–Friday schedule, 9:00 PM–6:00 AM Manila time, aligned to US client holidays. You will collaborate with internal teams, learn product features, and expand support scope over time.

Formación

1–3 years in customer service, support, or help desk roles.
Strong English communication, both written and spoken.
Ability to handle phone and email-based support.
Comfort with navigating multiple web-based tools simultaneously.
Patient, empathetic approach with customers of varying technical ability.

Responsabilidades

Handle inbound customer support via phone and email promptly and professionally.
Assist users with login/password issues and account concerns.
Coordinate and support installations via Zoom sessions.
Document cases clearly in the ticketing system and escalate complex issues as needed.
Provide patient, clear guidance and maintain a customer-first approach.