Remote Night-Shift Customer Success Advocate

Outsource Access; Manila; Remote; PHP 246,000 - 379,000; Full time

Benefits offered by this job

HMO coverage

Group Life Insurance

Paid leave credits

Overtime pay

Night differential

13th month pay

Job summary

Outsource Access is hiring a customer support specialist to assist parents for a leading parenting technology company. You will be the primary contact, handling sensitive inquiries with empathy, log and resolve issues using Zendesk and Jira, and translate technical details into easy terms for users.

This is a remote night-shift role in the Philippines, with BYOD devices and a reliable internet connection. Health benefits and performance incentives are provided.

Qualifications

• At least 1 year of customer support experience.
• Excellent written communication with perfect grammar.
• Empathetic and effective problem-solving mindset.

Responsibilities

• Be the primary touchpoint for parents, handling sensitive interactions with patience and care.
• Log and resolve issues using Zendesk and Jira, diagnosing root causes.
• Translate technical app limitations into simple language for non-technical users.

Skills

Customer support

Written communication

Empathy

Tools

Zendesk

Job description

Outsource Access is hiring a customer support specialist to assist parents for a leading parenting technology company. You will be the primary contact, handling sensitive inquiries with empathy, log and resolve issues using Zendesk and Jira, and translate technical details into easy terms for users.

This is a remote night-shift role in the Philippines, with BYOD devices and a reliable internet connection. Health benefits and performance incentives are provided.