Remote SaaS Product Support Specialist (PH Time)

Pricelabs; Philippines; Remote; PHP 391,000 - 614,000; Full time

Job summary

PriceLabs is seeking a Product Support Specialist based in the Philippines to be the first point of contact for our customers. You will wear many hats and influence how customers use our SaaS pricing platform. You'll conduct product walkthroughs, troubleshoot issues, and provide prompt feedback via email, phone, and video calls.

This role allows growth into non-technical opportunities across Sales, Operations, or Marketing in a global SaaS environment. This role requires working from 4:30 a.m.

Qualifications

• 1+ years of experience in a Customer support role within a SaaS product organisation.
• Empathy and patience.
• Curiosity and a problem-solving mindset.
• Numerical Literacy and Data Fluency: ability to perform multi-step calculations and explain complex numerical concepts to non-technical users.
• Solid verbal, written, presentation, and interpersonal communication skills.

Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Conducting product walkthroughs and providing resolutions to customers' queries.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues.
• Providing prompt and accurate feedback to customers.
• Ensuring proper recording and closure of all issues.
• Answering questions over email, phone calls, & live video calls.
• Finding ways to go above & beyond to help customers.

Skills

Customer support

SaaS product

Empathy

Curiosity

Numerical literacy

Verbal and written communication

Job description

PriceLabs is seeking a Product Support Specialist based in the Philippines to be the first point of contact for our customers. You will wear many hats and influence how customers use our SaaS pricing platform. You'll conduct product walkthroughs, troubleshoot issues, and provide prompt feedback via email, phone, and video calls.

This role allows growth into non-technical opportunities across Sales, Operations, or Marketing in a global SaaS environment. This role requires working from 4:30 a.m.