Remote SaaS Technical Support Engineer

SPS Commerce Philippines, Inc.; Philippines; A distancia; PHP 694.000 - 1.041.000; Jornada completa

Descripción de la vacante

SPS Commerce Philippines, Inc. is hiring an Associate Technical Support Engineer for a remote role based in the Philippines. You will provide product support across channels, assist with basic automation questions, and collaborate with cross-functional teams to resolve customer issues.

The position requires a bachelor's degree or equivalent, strong problem solving and communication skills, and the ability to work with internal teams. Shifts align with US Central Time, including weekends.

Formación

• Bachelor's degree or equivalent work experience.
• Strong interest in technical support and continuous learning.
• Effective problem-solving and critical thinking abilities.
• Agility to adapt to shifting priorities.
• Excellent written and verbal communication skills.
• Eagerness to learn from experienced colleagues and mentors.
• Ability to work collaboratively in a team.

Responsabilidades

• Provide product support to customers through multiple channels; train on applications and tools as needed.
• Handle basic system automation and legacy product inquiries.
• Offer basic consultation on products and industry education.
• Log and track customer interactions and support activities.
• Collaborate with internal teams; advocate for customers in cross-functional projects.

Conocimientos

Problem-solving

Communication

Teamwork

Adaptability

Willingness to learn

Educación

Bachelor's degree or equivalent

Herramientas

SalesForce

Atlassian

Microsoft Office

XML/EDI basics

FTP/AS2

Descripción del empleo

SPS Commerce Philippines, Inc. is hiring an Associate Technical Support Engineer for a remote role based in the Philippines. You will provide product support across channels, assist with basic automation questions, and collaborate with cross-functional teams to resolve customer issues.

The position requires a bachelor's degree or equivalent, strong problem solving and communication skills, and the ability to work with internal teams. Shifts align with US Central Time, including weekends.