Remote Customer Support Specialist | Flexible Hours

Recruitify_HR; Angeles; Remote; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Job summary

Recruitify_HR in the Philippines is seeking an experienced Senior Customer Service professional to assist customers across phone, email, and chat, guiding them through purchases and resolving inquiries.

You will document interactions, collaborate with teammates to enhance service delivery, identify recurring issues, and propose process improvements. This remote role offers flexible hours and a customer-centric environment.

Qualifications

• Bachelor’s degree preferred.
• 5–7 years in customer service or related fields.
• Strong communication and problem-solving skills.
• Ability to analyze customer needs and provide suitable solutions.
• Strong interpersonal skills and a customer-centric attitude.

Responsibilities

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide product and service information, guiding customers through the purchase process.
• Document customer interactions and maintain comprehensive records.
• Collaborate with team members to enhance customer service delivery.
• Identify recurring issues and suggest process improvements to enhance customer satisfaction.

Skills

Excellent communication

Problem-solving

Education

Bachelor’s degree in a relevant field

Job description

Recruitify_HR in the Philippines is seeking an experienced Senior Customer Service professional to assist customers across phone, email, and chat, guiding them through purchases and resolving inquiries.

You will document interactions, collaborate with teammates to enhance service delivery, identify recurring issues, and propose process improvements. This remote role offers flexible hours and a customer-centric environment.