Night-Shift Customer Support Pro — Hybrid Role & Growth

MicroSourcing International; Manila; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage

Paid time-off

Life insurance

Performance bonus

Flexible work

Job summary

MicroSourcing International in Eastwood, Quezon City is seeking a Customer Support Associate to help clients across multiple products. You will be the first point of contact for issues, triage cases, and log them in Salesforce to ensure timely resolution.

This hybrid role offers night shifts, competitive rewards, and opportunities for growth in a diverse, inclusive team. Join us to deliver outstanding support and grow your career with a leading offshore MSP in the Philippines.

Qualifications

• Experience in handling customer inquiries across multiple products.
• Ability to log, triage, and resolve support cases.
• Strong communication and problem-solving skills.

Responsibilities

• Support clients across multiple products.
• Initial point of contact for customer support issues.
• Log and track issues in Salesforce.
• Triage incoming support cases.
• Handle client configurations.
• Manage support cases through lifecycle.

Skills

Customer support

Salesforce

Troubleshooting

Client communication

Tools

Salesforce

Job description

MicroSourcing International in Eastwood, Quezon City is seeking a Customer Support Associate to help clients across multiple products. You will be the first point of contact for issues, triage cases, and log them in Salesforce to ensure timely resolution.

This hybrid role offers night shifts, competitive rewards, and opportunities for growth in a diverse, inclusive team. Join us to deliver outstanding support and grow your career with a leading offshore MSP in the Philippines.