Graduate Programme - Philippines (Remote)

Pricelabs; Philippines; A distancia; PHP 240.000 - 320.000; Jornada completa

Descripción de la vacante

PriceLabs is seeking a customer support associate in the Philippines to be the first point of contact for our customers. You will wear many hats, delivering high‑quality support that helps customers succeed with our B2B SaaS platform.

In this role you will handle inquiries via email, phone, and video calls, diagnose issues, provide solutions, and ensure issues are properly documented and closed. This is a starting role with growth across departments, working remotely from the Philippines.

Formación

• Empathy and patience.
• Curiosity and a problem‑solving mindset.
• Strong analytical background – product is math and numbers‑heavy.
• Solid verbal, written, presentation, and interpersonal communication skills.

Responsabilidades

• Take ownership of customer issues and drive resolution.
• Conduct product walkthroughs and provide solutions to queries.
• Research, diagnose, troubleshoot and identify fixes for customer issues.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Answer questions via email, phone and live video calls.
• Find ways to go above and beyond to help customers.

Conocimientos

Empathy

Curiosity

Math aptitude

Communication

Descripción del empleo

Note:

• This role is only open to candidates currently residing in the Philippines with full work authorisation.
• Working days: Any five (5) days of the week.
• This role requires working from 4:30 a.m. PHT to 1:00 p.m. PHT.

If you're looking to work in the B2B SaaS space, this is an opportunity to kick-start your career. This is a starting role at PriceLabs that will help you transition into non-technical roles across departments (Sales & Success, Marketing, Business Operations, etc.).

About the Role:

In this role, you will be the first point of contact for our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide, and your role will be not only to uphold similar standards but also to set new ones.

• Taking ownership of customer issues reported and seeing problems through to resolution
• Conducting product walkthroughs and providing resolutions to customers' queries
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Answering questions over email, phone calls, & live video calls.
• Finding ways to go above & beyond to help customers

About You:

• Empathy and patience.
• Curiosity and a problem-solving mindset.
• Strong analytical background - our product is very math and numbers-heavy!
• Solid verbal, written, presentation, and interpersonal communication skills
• Minimum Math score of 2.00 (equivalent to 85% or higher) in your 10th grade or most recent Math exam.

About PriceLabs:

PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.

With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.

Every day, we price over 700,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.

In 2026, we scaled to;

• 700K+ listings
• 160+ integrations
• 150+ countries
• 300+ globally remote team
• 80K+ customers worldwide
• 40% diversity

Industry awards won:

• SaasBoomi 2021
• The Shortyz 2020
• The Shortyz 2023
• STRive Awards 2025
• STRive Awards 2026

We continue to grow exponentially, backed by a strong team to take us to the next level.

Why join PriceLabs?

• Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s,Customer reviews here)
• Work with a global team (19 countries and counting) of passionate individuals who accept open communication, empowerment, and a shared focus on customer success.
• We are a remote-first organisation and accept work from home as the norm.

PriceLabs is an equal-opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.