Remote SaaS Customer Support Specialist

MicroSourcing; Manila; Remote; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Customer Service Representative to join our international team and help customers maximize value via in-app chat, email, and video conferencing. This remote role is based in the Philippines with flexible work arrangements.

You will resolve inquiries, master our product, and engage with cross-functional teams to deliver world-class support. Business English, fast learning, and resilience are essential.

Qualifications

• Experience in customer support or related service roles.
• Strong written and verbal communication in English.
• Ability to learn quickly and adapt in a fast-paced environment.
• Willingness to work varied hours including holidays and weekends.

Responsibilities

• Deliver exceptional customer experiences across channels.
• Master product knowledge to resolve issues efficiently.
• Respond promptly to inquiries with a customer-centric approach.
• Log and track incidents using incident management tools.
• Collaborate with cross-functional teams to ensure quality service.
• Troubleshoot CRM integrations and advanced issues.

Skills

Customer support

CRM tools

Incident management

Written and verbal communication

Business English

Tools

CRM

Incident management

Job description

MicroSourcing is seeking a Customer Service Representative to join our international team and help customers maximize value via in-app chat, email, and video conferencing. This remote role is based in the Philippines with flexible work arrangements.

You will resolve inquiries, master our product, and engage with cross-functional teams to deliver world-class support. Business English, fast learning, and resilience are essential.