Remote SaaS Support Associate (Entry-Level)

Pricelabs; Philippines; A distancia; PHP 240.000 - 320.000; Jornada completa

Descripción de la vacante

PriceLabs is seeking a customer support associate in the Philippines to be the first point of contact for our customers. You will wear many hats, delivering high‑quality support that helps customers succeed with our B2B SaaS platform.

In this role you will handle inquiries via email, phone, and video calls, diagnose issues, provide solutions, and ensure issues are properly documented and closed. This is a starting role with growth across departments, working remotely from the Philippines.

Formación

• Empathy and patience.
• Curiosity and a problem‑solving mindset.
• Strong analytical background – product is math and numbers‑heavy.
• Solid verbal, written, presentation, and interpersonal communication skills.

Responsabilidades

• Take ownership of customer issues and drive resolution.
• Conduct product walkthroughs and provide solutions to queries.
• Research, diagnose, troubleshoot and identify fixes for customer issues.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Answer questions via email, phone and live video calls.
• Find ways to go above and beyond to help customers.

Conocimientos

Empathy

Curiosity

Math aptitude

Communication

Descripción del empleo

PriceLabs is seeking a customer support associate in the Philippines to be the first point of contact for our customers. You will wear many hats, delivering high‑quality support that helps customers succeed with our B2B SaaS platform.

In this role you will handle inquiries via email, phone, and video calls, diagnose issues, provide solutions, and ensure issues are properly documented and closed. This is a starting role with growth across departments, working remotely from the Philippines.