Remote Technical Support Engineer - SaaS

SPS Commerce, Inc.; Philippines; Remote; PHP 694.000 - 1.041.000; Vollzeit

Zusammenfassung

SPS Commerce, Inc. is hiring an Associate Technical Support Engineer in the Philippines. This remote role focuses on delivering essential product support to customers, handling basic inquiries, and acting as a customer advocate across teams.

The position requires a technical mindset, strong communication, and a commitment to continuous learning. Eligible candidates will join a global network and participate in cross-functional collaboration to improve service quality.

Qualifikationen

• Bachelor's degree or equivalent work experience.
• Experience in SAAS customer support is preferred.
• Knowledge of Salesforce, Atlassian and Microsoft Office applications.

Aufgaben

• Provide product support through multiple channels and train users as needed.
• Log interactions and drive timely issue resolution.
• Collaborate with cross-functional teams to advocate for customers.

Kenntnisse

Problem-solving

Communication

Team collaboration

Adaptability

Ausbildung

Bachelor's degree in a relevant field

Tools

Salesforce

Atlassian

Microsoft Office

XML/EDI schemas

ERP systems (NetSuite, QuickBooks, Acumatica)

Jobbeschreibung

SPS Commerce, Inc. is hiring an Associate Technical Support Engineer in the Philippines. This remote role focuses on delivering essential product support to customers, handling basic inquiries, and acting as a customer advocate across teams.

The position requires a technical mindset, strong communication, and a commitment to continuous learning. Eligible candidates will join a global network and participate in cross-functional collaboration to improve service quality.