Graduate Programme - Philippines (Remote)

PriceLabs; Manila; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Remote-first culture

Work from home

Job summary

PriceLabs is hiring a customer support associate based in the Philippines. You will be the first point of contact for our customers across B2B SaaS, wearing many hats to help customers succeed.

This starting role offers exposure to Sales, Success, Marketing, and Business Operations as you learn the business. You will own customer issues from intake to resolution, conduct product walkthroughs, troubleshoot in real time, and provide prompt feedback via email, calls, or video.

Qualifications

• Empathy and patience.
• Curiosity and a problem-solving mindset.
• Strong analytical background - our product is very math and numbers-heavy!
• Solid verbal, written, presentation, and interpersonal communication skills.
• Minimum Math score of 2.00 (equivalent to 85% or higher) in your 10th grade or most recent Math exam.

Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Conducting product walkthroughs and providing resolutions to customers' queries.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Answering questions over email, phone calls, & live video calls.
• Finding ways to go above & beyond to help customers.

Skills

Empathy

Patience

Curiosity

Problem-solving

Analytical skills

Verbal & written communication

Interpersonal skills

Job description

• This role is only open to candidates currently residing in the Philippines with full work authorisation
• Working days: Any five (5) days of the week
• This role requires working from 4:30 a.m. PHT to 1:00 p.m. PHT

Note

• This role is only open to candidates currently residing in the Philippines with full work authorisation
• Working days: Any five (5) days of the week
• This role requires working from 4:30 a.m. PHT to 1:00 p.m. PHT

If you're looking to work in the B2B SaaS space, this is an opportunity to kick-start your career. This is a starting role at PriceLabs that will help you transition into non-technical roles across departments (Sales & Success, Marketing, Business Operations, etc.).

About the Role

In this role, you will be the first point of contact for our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide, and your role will be not only to uphold similar standards but also to set new ones.

• Taking ownership of customer issues reported and seeing problems through to resolution
• Conducting product walkthroughs and providing resolutions to customers' queries
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Answering questions over email, phone calls, & live video calls
• Finding ways to go above & beyond to help customers

Requirements

About You

• Empathy and patience
• Curiosity and a problem-solving mindset
• Strong analytical background - our product is very math and numbers-heavy!
• Solid verbal, written, presentation, and interpersonal communication skills
• Minimum Math score of 2.00 (equivalent to 85% or higher) in your 10th grade or most recent Math exam

About PriceLabs

PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.

With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.

Every day, we price over 700,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.

In 2026, we scaled to

• 700K+ listings
• 160+ integrations
• 150+ countries
• 300+ globally remote team
• 80K+ customers worldwide
• 40% diversity

Industry awards won

• SaasBoomi 2021
• The Shortyz 2020
• The Shortyz 2023
• STRive Awards 2025
• STRive Awards 2026

We continue to grow exponentially, backed by a strong team to take us to the next level.

Why join PriceLabs

• Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
• Work with a global team (19 countries and counting) of passionate individuals who accept open communication, empowerment, and a shared focus on customer success
• We are a remote-first organisation and accept work from home as the norm

PriceLabs is an equal-opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.