Remote SaaS Customer Success Specialist

getwingapp; Philippines; A distancia; PHP 762.000 - 912.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% Work-From-Home

Paid Training

Inclusive Culture

Upskilling Opportunities

Opportunities for Career Growth

Descripción de la vacante

Wing is seeking a Saas Customer Success Specialist to join our remote team and help onboarding, setup, and ongoing success for our agency clients. You will guide customers through dashboards, GBP optimization, and integrations while coordinating with internal teams to ensure smooth deployments.

You will identify opportunities for expansion, conduct proactive outreach, and provide frontline support during US business hours.

Formación

• Account management, client communication, and relationship building.
• Strong knowledge of Local SEO and GBP optimization.
• Ability to learn software platforms quickly and explain concepts clearly to non-technical users.

Responsabilidades

• Onboard and set up clients quickly, guiding them through dashboard features.
• Identify expansion opportunities and upsell to full client rollout.
• Provide frontline support and train clients during business hours.
• Escalate bugs with clear documentation and report opportunities to Sales Manager.

Conocimientos

Client Management

SEO & Digital Marketing

Technical Adaptability

Herramientas

Google Workspace

Local SEO tools

Automation tools

Descripción del empleo

Wing is seeking a Saas Customer Success Specialist to join our remote team and help onboarding, setup, and ongoing success for our agency clients. You will guide customers through dashboards, GBP optimization, and integrations while coordinating with internal teams to ensure smooth deployments.

You will identify opportunities for expansion, conduct proactive outreach, and provide frontline support during US business hours.