Remote Client Success Lead | Automation & Onboarding Expert

Hire Hangar Global; Manila; Remote; PHP 3,822,000 - 5,732,000; Full time

Job summary

Hire Hangar Global is seeking a Customer Success Specialist to lead client relationships from onboarding through renewal in a remote, full-time capacity aligned to US Eastern Time hours. You’ll be the main point of contact, guiding clients through all processes, building structured kickoff calls, timelines, and auto workflows with Zapier or Make to keep projects on track.

This role will shape the customer success function at a fast-growing studio, interfacing with content, tech, and strategy to

Qualifications

• Experience managing client relationships.
• Hands-on automation tools with Zapier or Make.
• Strong communication and Zoom call leadership.
• CRM systems workflow management.
• Calm, proactive, and highly organized.
• Familiarity with B2B environment is a bonus.

Responsibilities

• Onboard new clients with structured kickoff calls and milestone planning
• Manage timelines and automate task flows using tools like Zapier or Make
• Communicate clearly and proactively with clients and internal teams
• Troubleshoot issues quickly and keep delivery running smoothly
• Support renewals by consistently delivering a strong client experience

Skills

Client relationships

Automation tools

Communication skills

CRM systems

Organized

B2B familiarity

Tools

Zapier

Make

Job description

Hire Hangar Global is seeking a Customer Success Specialist to lead client relationships from onboarding through renewal in a remote, full-time capacity aligned to US Eastern Time hours. You’ll be the main point of contact, guiding clients through all processes, building structured kickoff calls, timelines, and auto workflows with Zapier or Make to keep projects on track.

This role will shape the customer success function at a fast-growing studio, interfacing with content, tech, and strategy to